Call Center Sales Specialist

Workwolf Inc.; Toronto; On-site; CAD 22,000 - 31,000; Full time

Benefits offered by this job

Paid sick days

Employee Assistance Programs

Insurance discounts

Perkopolis access

Job summary

Workwolf Inc. in Toronto is seeking a Call Center Sales Specialist to drive monthly donor acquisitions for major charities across Canada and the U.S. You will engage donors, tailor offers, and hit weekly team targets from an in-office setting.

The role emphasizes value-based selling, relationship-building, and contributing to fundraising campaigns while growing as a sales professional in a collaborative environment.

Qualifications

• 1-2 years in a sales role as an individual contributor.
• Strong verbal communication and listening skills with charisma and social intelligence.
• Competitive drive and internal motivation to exceed targets.
• Friendly, perseverant self-starter comfortable engaging varied personalities on the phone.
• Proven understanding of the full sales cycle: rapport, needs, objection handling, closing.

Responsibilities

• Engage prospective, existing, and lapsed donors to understand needs and acquire monthly donations to meet targets.
• Participate in daily team huddles to build sales skills and refine tactics.
• Develop creative solutions to donor challenges including policy changes and technology issues.
• Execute against donor acquisition strategy and track results to meet KPIs.

Skills

Verbal communication

Active listening

Persuasiveness

Competitive drive

Self-starter

Team player

Track record of targets

Tools

Soft-phone software

Multiple online platforms

CRM software

Job description

Full-time | In-Office | Toronto, ON, Canada

About the Role

We're looking for highly talented, competitive sales professionals to join an outbound tele-fundraising team. If you're passionate about making a difference and have strong sales skills, this is your opportunity to join a growing call center as a Call Center Sales Specialist.

Workwolf is hiring for this role on behalf of our client, a Toronto-based fundraising services company that helps charities across North America acquire and retain monthly donors. This position is part of their call center team

Your Impact

Your primary responsibility is to acquire a high volume of quality monthly donors for major charities across Canada and the United States. You'll engage in value-based selling, build relationships with potential and existing donors, and play a key role in the success of fundraising campaigns. Beyond hitting targets, you'll help empower communities by sharing their stories and transforming how Canadians think about charitable giving.

Successful candidates are motivated to grow as sales professionals, cultivate positive relationships, and pursue advancement opportunities.

What You'll Do

Enthusiastically engage prospective, existing, and lapsed donors to understand their needs, tailor the offering, and acquire monthly donations to meet individual and team weekly targets.

Participate and contribute in daily team huddles to build sales skills, support team learning, and refine tactics.

Develop creative solutions to donor challenges including policy changes, technology issues, representative verification, and charity knowledge gaps.

Execute against departmental donor acquisition strategy, track results, and develop creative new strategies with an entrepreneurial mindset to meet KPIs.

What You Bring

Experience: 1-2 years in a sales role as an individual contributor.

Strong verbal communication and listening skills with natural charisma, social intelligence, and persuasiveness.

Competitive drive and internal motivation to exceed targets from day one.

Friendly, perseverant self-starter comfortable engaging a wide range of personalities on the phone.

Bold problem-solver willing to take risks and think creatively under pressure.

Team player who thrives in a results-oriented, supportive environment.

Passion for making an impact.

Proven understanding of the full sales cycle - rapport building, needs analysis, objection handling, and closing.

Goal-oriented with a track record of meeting daily, weekly, and monthly targets.

Technical Skills:

Digital literacy; comfortable juggling multiple online platforms and using soft-phone programs.

Quick learner with new technologies and applications.

What the Role Offers

Pay: $19.24/hour base pay

Company-wide socials and milestone celebrations.

Team nights and events.

Paid sick days and Employee Assistance Programs, including mental health resources.

Group auto and home insurance discounts.

Perkopolis access - discounts at major attractions including the ROM, CNE, and Wonderland.

Internal advancement opportunities and role development pathways.

An open, inclusive, and diverse working environment.

Additional Information

Work Hours: 12:00 PM - 8:00 PM, Monday to Friday

Work setting: In-office in North York, Toronto. You'll make outbound phone calls to individual donors (B2C) looking to convert donors to monthly donation programs for fundraising causes. No door-to-door or field work.

Any offer of employment will be subject to employment verification, including a criminal record check. Candidates must be legally entitled to work in Canada at the time of their application.

Workwolf uses Workwolf's AI-enabled tools to sort and screen applications based on job-related criteria. All hiring decisions involve human review.