Outbound Sales Manager

Workwolf; Toronto; On-site; CAD 70,000 - 75,000; Full time

Benefits offered by this job

Flexible work environment

Performance-based bonuses

100% Employer Paid insurance premiums

Job summary

Workwolf is looking for an Outbound Sales Manager in Toronto to lead a high-performing team focused on acquiring new monthly donors. You will drive business growth, manage fundraising programs, and enhance client satisfaction through data-driven decision-making.

The ideal candidate has 2–5 years of relevant experience and excels in a performance-driven environment. Enjoy a flexible work environment with a competitive salary and performance-based bonuses.

Qualifications

• 2–5 years of experience in sales, fundraising, or contact‑center operations.
• Experience in a performance‑driven, KPI‑focused environment.
• Demonstrated success launching and optimizing sales or fundraising campaigns.

Responsibilities

• Lead and develop a team of fundraising specialists.
• Own execution of new campaign launches.
• Monitor KPIs and optimize contact and conversion rates.

Skills

Leadership capabilities

Sales coaching

Business acumen

Communication skills

Education

University or College education in Business Management

Tools

Dialer systems

CRM platforms

Job description

Job Summary

Outbound Sales Manager – Global Faces Direct – Full‑time – In‑Office, Toronto, ON, Canada.

Role Profile

The Outbound Sales Manager will provide mature strategic leadership to a high‑performing team focused on acquiring new monthly donors, driving business growth, and maintaining client satisfaction. This role is responsible for the successful end‑to‑end execution of new fundraising program launches, from concept through delivery, while fostering a culture of accountability, collaboration, and continuous improvement. The manager will ensure programs are delivered effectively and consistently achieve or exceed acquisition targets through data‑driven decision‑making and ongoing campaign refinement.

Key Responsibilities

• Strong leadership capabilities
• Experience in sales coaching and mentoring
• Ability to operate effectively in a fast‑paced, team environment with a strong drive for results
• Exceptional business acumen and communication skills with an influence of a “win as a team” mindset

Team Leadership & Performance Management

• Lead, coach, and develop a team of fundraising specialists to consistently meet and exceed monthly donation goals
• Conduct regular team meetings and structured 1:1 coaching sessions focused on performance, skill development, and growth
• Proactively address performance or team dynamic challenges, escalating concerns when required

Campaign & Script Management

• Own the execution of new campaign launches, ensuring system readiness, effective training rollouts, and real‑time performance monitoring
• Lead the creation, testing, and ongoing optimization of call scripts for new charities and programme launches
• Refine messaging to align with brand guidelines while maximizing donor engagement, clarity, and compliance

Operational Oversight & Quality

• Monitor KPIs, including conversion rates, revenue performance, dialing efficiency, and donor verification results
• Optimize dialer strategies, segmentation, frequency, and list performance to improve contact and conversion rates
• Oversee recontact and reprocessing workflows for unverified monthly donations to improve long‑term donor retention

What You Bring To The Role – Experience and Training

• 2–5 years of experience in sales, fundraising, or contact‑center operations with accountability for revenue and performance targets
• Experience working in a performance‑driven, KPI‑focused environment
• Experience working in a contact centre is desirable
• Demonstrated success launching and optimizing sales or fundraising campaigns
• University or College education, with a focus in Business Management or a combination of education and relevant business experience
• Facilitation experience is an asset

Your Knowledge, Skills & Abilities

• Strong leadership and coaching skills with the ability to motivate and develop high‑performing teams
• Data‑driven mindset with the ability to analyze performance metrics and translate insights into action
• Excellent verbal communication skills with the ability to influence, engage, and align stakeholders
• Confident decision‑maker who can proactively address challenges and drive solutions
• Strong organisational skills with the ability to manage multiple priorities in a fast‑paced environment
• Collaborative leadership style with a commitment to accountability, continuous improvement, and results

Your Technical Skills

• Strong proficiency with performance dashboards, KPIs, and reporting tools
• Experience working with dialer systems, CRM platforms, and shared documentation tools
• High level of comfort leveraging data to inform coaching, optimisation, and strategy

What We Offer You

• Flexible work environment
• Base salary of $70,000–$75,000 per year, plus a generous performance‑based bonus opportunity
• 100% Employer Paid benefit premium for eligible staff (including health, dental, vision care, wellness and paramedical services)
• Company‑wide socials & milestone celebrations
• Paid sick days and employee assistance programmes, including premium mental health resources
• Group auto & home insurance deep discounts through The Cooperators
• Access to employee discounts at 1,000+ stores through Perkopolis
• Internal advancement opportunities and role development pathways
• An open, inclusive and diverse working environment

Additional Information

• Flexibility in work schedule to meet the needs of the business; flexibility with evening hours may be required
• Any offer of employment will be subject to verification of employment and education background checks, including a criminal record check
• Candidates must be legally entitled to work in Canada at the time of their application

This is a job posting for an existing vacancy.