Call Centre Agent

Altis Technology; Toronto; Remote; CAD 22,000 - 30,000; Full time

Job summary

Altis Recruitment is seeking customer-focused Call Centre Agents for opportunities across Ottawa, Toronto, Montreal, and remote roles. You will handle inbound and outbound calls, resolve concerns, and document interactions to deliver exceptional service.

Strong English communication is required, bilingual English-French is an asset, with 2+ years of call centre experience preferred. Opportunities to join supportive teams and grow professionally are available.

Qualifications

• 2+ years of customer service in a call centre environment.
• Strong English communication; bilingual EN-FR is a plus.
• Excellent active listening and problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls, providing friendly and professional customer support.
• Answer questions, resolve concerns, and guide customers to solutions.
• Document interactions accurately using customer management systems.
• Navigate multiple applications while maintaining positive customer conversations.
• Meet service standards and deliver a high-quality experience.

Skills

Customer service

Active listening

Communication

Call center experience

Job description

Multiple Locations: Ottawa, Toronto, Montreal or Remote

Language: Strong written and spoken English communication skills required. Bilingual proficiency in English and French is an asset.

About the Opportunity

Do you thrive in a fast-paced environment where every conversation is an opportunity to make someone's day better? Altis Recruitment is connecting with experienced Call Centre Agents for future opportunities across Ottawa, Toronto, Montreal, and remote work environments.

We're looking for customer-focused professionals with previous call centre or telephone-based customer service experience who bring patience, empathy, and strong communication skills to every interaction. These opportunities offer the chance to join supportive teams where your ability to resolve concerns, build connections, and deliver exceptional service truly matters.

What's In It for You

• Access to potential opportunities across multiple locations, including remote positions.

• Collaborative workplaces that value teamwork, communication, and customer care.

• Opportunities to strengthen your customer service skills and grow professionally.

Your Responsibilities

• You'll handle inbound and outbound calls, providing friendly and professional customer support.

• You'll answer questions, resolve concerns, and guide customers toward appropriate solutions.

• You'll document interactions accurately using customer management systems.

• You'll navigate multiple applications while maintaining positive customer conversations.

• You'll meet service standards while delivering a consistent, high-quality experience.

Skills and Qualifications

• 2+ year of customer service experience in a call centre or telephone-based customer service environment.

• Strong written and spoken English communication skills, with bilingual English and French proficiency considered an asset.

• Excellent active listening, communication, and problem-solving abilities.

• Confidence handling high call volumes while maintaining professionalism.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals.

All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities.

If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.