Call Center Agent (Montreal, Ottawa, Quebec City)

Air Transat; Montreal , Ottawa; Hybrid; CAD 20,000 - 29,000; Full time

Benefits offered by this job

Travel benefits

Group insurance

RRSP

Exclusive discounts

Referral program

Vacation time

Job summary

Air Transat in Montreal is seeking a customer service agent to handle inbound calls from customers and travel agents, assist with reservations and flight changes, and promote Transat products.

You will navigate our websites with empathy and professionalism, with schedules defined by operational needs; two work modes: Montreal office or hybrid mode, with training provided.

The role offers competitive CAD 17.75/hr, benefits, vacation, travel privileges, insurance, RRSP and referral program.

Qualifications

• 1+ year of call center experience.
• Experience in the travel field is an asset.
• Bilingual French and English (spoken and written).
• Spanish or Portuguese is an asset.

Responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.)
• Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
• Support customers in their navigation on our websites.
• Offer exceptional service, imbued with listening, empathy and professionalism.

Skills

Bilingual (FR/EN)

Customer service excellence

Computer literacy

Job description

Company Description

Be part of the journey!

Our mission is to be our customers' and team's favorite airline.

Open-mindedness, care for others, common sense at work and, above all, a good dose of fun allow us to accomplish great things every day. Our commitment has earned us the title of world's best leisure airline on several occasions, and this is just the beginning.

Want to join us? You'll have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

What we offer you

• A hybrid position with all computer equipment provided.
• A basic salary of CAD 17.75/hr, enhanced by bonuses and performance incentives.
• A guaranteed salary increase with the addition of competence for the South package.
• 3 weeks of vacation + 5 days off upon hiring.
• Immediate travel benefits: unlimited standby tickets, confirmed tickets and exclusive discounts to create your most beautiful memories.
• A stimulating environment to develop your talent and build a rewarding career.
• A complete range of group insurance, an RRSP and enviable travel privileges.
• An advantageous referral program: invite talented people like you and be rewarded!

Job Description

Your responsibilities

• Be the voice of Transat by answering incoming calls from customers and travel agents (reservations, flight changes, etc.)
• Promote Transat products (e.g. seat selection, baggage, special services, insurance, etc.)
• Support customers in their navigation on our websites.
• Offer exceptional service, imbued with listening, empathy and professionalism.

What we provide you

• A schedule defined according to operational needs, confirmed in advance and adapted to your seniority and preferences.
• Personalized training and integration to master our products and systems.
• Two options to work according to your lifestyle:
  • At the Montreal office, at 300 Léo-Pariseau, a stone's throw from Mount Royal Park.
  • In hybrid mode, according to your flexibility.

Qualifications

What we are looking for

• Comfortable with computer tools and various systems.
• Day shift: Variable schedule of approximately 37.5 hours/week, 7 days a week, with the possibility of shifts between 7 a.m. and 9 p.m., depending on preferences, availability and seniority.
• Night shift: Variable schedule of approximately 37.5 hours/week, 7 days a week, with the possibility of shifts between 9 p.m. and 8 a.m., depending on preferences, availability and seniority.
• Minimum of one year of call center experience.
• Experience in the travel field is an asset.
• Recognized for your excellence in customer service.
• Bilingual (French and English, spoken and written).
• Mastery of Spanish or Portuguese is an asset.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity is paramount. We strive to bring together a workforce that reflects the diversity of our customers as well as the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous people and persons with disabilities to apply. Transat will accommodate persons with disabilities throughout the selection and hiring process. If you need accommodation measures, contact us so that we can together meet your needs appropriately.