Customer Service Rep-(Bilingual: English/French) On-Site

Concentrix; Oshawa; On-site; CAD 33,833 - 42,292; Full time

Benefits offered by this job

Competitive base salary

Medical, dental, and vision insurance

Paid time off and holidays

Health and wellness programs

Mentorship and professional development

Job summary

A leading customer service firm in Oshawa is seeking a Bilingual Customer Service Representative to provide exceptional support through calls and online channels. The ideal candidate is fluent in French and English, has customer service experience, and possesses strong communication skills. This role offers a competitive salary and various benefits including insurance and paid training.

Qualifications

• Minimum 1 year of customer-service experience in retail, restaurant, or call center.
• Proficiency in fast-paced, multi-tasking environments.
• Strong desire to learn new technologies.

Responsibilities

• Welcome customers to the brand and product range.
• Handle multiple call types, responding clearly to inquiries.
• Assist customers with navigation, roadside assistance, and recalls.

Skills

Fluency in both French and English

Customer service experience

Basic computer skills

Education

High-school diploma or equivalent

Job description

Customer Service Rep (Bilingual: English/French) On‑Site

Location: Oshawa, Ontario, Canada

Time Type: Full time

Your role focuses on delivering exceptional customer service and technical support through inbound and outbound calls, online channels, and other communication mediums. You will resolve routine inquiries and issues related to client products and services while contributing to a diverse, inclusive team.

Responsibilities

• Welcome customers to the brand and our product range.
• Handle multiple call types, responding clearly and professionally to general inquiries.
• Assist customers with navigation, roadside assistance, vehicle warranty, and recalls, offering tailored recommendations.
• Listen attentively and demonstrate empathy to build rapport.
• Deliver expert customer experiences with a positive attitude.

Qualifications

• Fluency in both French and English.
• Minimum 1 year of customer‑service experience (retail, restaurant, or call centre).
• High‑school diploma or equivalent.
• Proficiency in fast‑paced, multi‑tasking environments.
• Strong desire to learn new technologies.
• Basic computer skills, including Windows‑based applications.

Benefits

• Competitive base salary: $24.56 – $30.70/hr (plus incentives).
• Medical, dental, and vision insurance.
• Employee assistance program and retirement savings plan.
• Paid time off and holidays, plus paid training days.
• DailyPay early‑payment option.
• Health and wellness programs.
• Mentorship and professional development.
• State‑of‑the‑art office and technology.
• Diversity, equity, inclusion, and community initiatives.
• Celebratory events and company recognition.

Equal Employment Opportunity

Concentrix is an equal‑opportunity employer and complies with all fair employment practice laws. We are committed to a workplace free from unlawful discrimination and harassment. We prohibit discrimination based on race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy, or other protected status.

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