Bilingual Claims Representative

Altis Technology; Toronto; Hybrid; CAD 30,000 - 36,000; Full time

Job summary

Altis Technology in Toronto is seeking a bilingual Claims Support Specialist for a 3-month contract. The role involves assisting claimants and representatives through multiple channels, ensuring timely and accurate support, and maintaining confidentiality.

You will review documentation, respond to inquiries, and collaborate with a team of claims and operations professionals to uphold service excellence. Prior experience with data entry and Microsoft Office is required, and knowledge of

Qualifications

• 1+ year of experience supporting clients via phone-based interactions.
• Bilingual in English and French, written and spoken.
• Experience with data entry and document management.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Experience with VOIP or internet-based phone systems is an asset.
• Ability to handle sensitive information with discretion.
• Knowledge of Indigenous cultures and/or ability to speak an Indigenous language is an asset.

Responsibilities

• Support claimants and representatives via phone, email, mail, and other channels with clear and professional guidance.
• Process, review, and verify claims-related documentation while ensuring accuracy and confidentiality.
• Maintain detailed records, manage support tickets, and follow up on inquiries within timelines.
• Conduct quality assurance reviews, identify discrepancies, and escalate complex or sensitive cases as needed.
• Contribute to special projects, reporting initiatives, and process improvements.
• Handle sensitive content with professionalism, discretion, and objectivity.
• Collaborate with team members and leadership during wellness check-ins and debriefs.

Skills

Bilingual English/French

Data entry

Microsoft Office

Attention to detail

Discretion

Communication under pressure

Tools

VOIP systems

Job description

Location: Toronto, ON (Hybrid, minimum 3 days onsite per week and 2 days remote) Language: Bilingual, English and French, with strong written and verbal communication skills in both languages Duration: 3-month contract with the possibility of extension Background Check Requirement: Criminal Record Check and employment references required

About the Opportunity

Are you a compassionate and detail-oriented professional who thrives in a fast-paced environment? We are seeking Bilingual Claims Support Specialists to join a high-profile claims administration initiative within a professional services environment. In this role, you will help ensure individuals receive timely, accurate, and respectful support throughout the claims process.

Working alongside experienced claims and operations professionals, you will play a critical role in reviewing documentation, responding to claimant inquiries, and maintaining the integrity of sensitive information. This opportunity is ideal for someone who combines strong administrative skills with empathy, professionalism, and a commitment to service excellence.

Whats In It for You

• Gain valuable experience supporting a large-scale, impactful claims administration program
• Work within a collaborative team environment that values professionalism, accountability, and respect
• Develop expertise in claims processing, stakeholder communication, and quality assurance
• Contribute to meaningful work while building experience within a recognized professional services setting
• Benefit from a culture that promotes continuous learning, teamwork, and employee well-being

Your Responsibilities

• Youll support claimants and representatives through phone, email, mail, and other communication channels, providing clear and professional guidance throughout the claims process
• Youll process, review, and verify claims-related documentation while ensuring accuracy, confidentiality, and compliance with established procedures
• Youll maintain detailed records, manage support tickets, and follow up on outstanding inquiries within established timelines
• Youll conduct quality assurance reviews, identify discrepancies, and elevate complex or sensitive cases as required
• Youll contribute to special projects, reporting initiatives, process improvements, and administrative support activities that help drive efficient claims processing
• Youll handle sensitive and potentially distressing content with professionalism, discretion, and objectivity
• Youll collaborate with team members and leadership while participating in regular wellness check-ins and team debriefs

Skills and Qualifications

• 1+ year of experience supporting clients, patients, customers, or stakeholders through phone-based interactions
• Bilingual proficiency in English and French, both written and spoken
• Experience with data entry, document management, and administrative support functions
• Strong proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Experience using VOIP or internet-based phone systems is considered an asset
• Exceptional attention to detail, accuracy, and organizational skills
• Ability to manage sensitive information with discretion while maintaining professionalism under pressure
• Knowledge of Indigenous cultures and/or the ability to speak an Indigenous language is considered an asset

Why Partner with Altis

If youve never worked with a staffing agency before, we make it easy. We work with top employers across Canada who have great jobs to fill, each vetted and verified by our team. When you apply for a job with Altis, we get to know you as a candidate and learn what your strengths are. Then, if youre a solid match, we handle all the logistics, advocating for you as a candidate for the role, providing access to coaching and connecting you directly with the hiring manager. And rest assured, all our services are free of cost for candidates.

We appreciate the time and effort all applicants invest in their submissions. Please note that only candidates shortlisted for this role will be contacted directly. However, your profile will remain under consideration for future opportunities that align with your experience and career goals. All qualified applicants will receive fair consideration for employment. We welcome individuals of all backgrounds, experiences, and identities including those who identify as women, members of racialized groups, Indigenous Peoples, persons with disabilities, and 2SLGBTQIA+ communities. If you require an accommodation, please review our accessibility policy and reach out to our accessibility officer with any questions. Our human recruiters review all applications and always make the final hiring decision. On occasion, we also use AI-assisted tools to help review applications.