Call Centre Agent: Remote & Multi‑Location

Altis Technology; Toronto; Remote; CAD 22,000 - 30,000; Full time

Job summary

Altis Recruitment is seeking customer-focused Call Centre Agents for opportunities across Ottawa, Toronto, Montreal, and remote roles. You will handle inbound and outbound calls, resolve concerns, and document interactions to deliver exceptional service.

Strong English communication is required, bilingual English-French is an asset, with 2+ years of call centre experience preferred. Opportunities to join supportive teams and grow professionally are available.

Qualifications

• 2+ years of customer service in a call centre environment.
• Strong English communication; bilingual EN-FR is a plus.
• Excellent active listening and problem-solving abilities.

Responsibilities

• Handle inbound and outbound calls, providing friendly and professional customer support.
• Answer questions, resolve concerns, and guide customers to solutions.
• Document interactions accurately using customer management systems.
• Navigate multiple applications while maintaining positive customer conversations.
• Meet service standards and deliver a high-quality experience.

Skills

Customer service

Active listening

Communication

Call center experience

Job description

Altis Recruitment is seeking customer-focused Call Centre Agents for opportunities across Ottawa, Toronto, Montreal, and remote roles. You will handle inbound and outbound calls, resolve concerns, and document interactions to deliver exceptional service.

Strong English communication is required, bilingual English-French is an asset, with 2+ years of call centre experience preferred. Opportunities to join supportive teams and grow professionally are available.