Bilingual Customer Service Representative

Optima Communications International; Toronto; On-site; CAD 23,000 - 33,000; Full time

Benefits offered by this job

Health spending plan

Paid training

Perkopolis access

Growth opportunities

Saturday shifts

Public holidays as needed

Job summary

Optima Communications International Inc. in Toronto seeks a friendly, customer-service oriented individual for a full-time role. You will handle inbound and outbound inquiries, explain account details, maintain records and process payments in a fast-paced office setting.

Requirements include bilingual English/French, strong communication, good listening skills, and a positive, professional demeanor. Expect occasional Saturday shifts and holidays; base pay is $20.10/hour with a health spending

Qualifications

• Fluently bilingual in English and French.
• High School Diploma required.
• Strong communication skills and ability to multi-task.

Responsibilities

• Provide inbound/outbound customer service in a fast-paced environment.
• Explain accounts, perform maintenance and process payments.
• Deliver superior service with care, professionalism and diplomacy.

Skills

Bilingual EN-FR

Strong communication

Multi-tasking

Typing 35 WPM

Education

High School Diploma

Tools

Webchat

Email

Social media

Job description

Casual-professional, friendly and positive office environment, working with great people who thrive on teamwork and collaboration. We are each other’s backbone and the team is highly agile, adaptable and resilient in meeting corporate goals/objectives, whether it be through extra help, inspiration/motivation, mentorship, coaching for success or agreeing to shift trades, we are here to help and foster an inclusive working environment that encourages innovation, creativity and change.

We offer:

• Occasional Saturday shifts as business requires
• Willing to work Public Holidays as per the business needs
• Offering guaranteed base of $20.10 per hour
• $300 annual benefit health spending reimbursement plan for you and your family after 90 days of employment
• Fully paid initial training
• Access to Perkopolis, Canada's leading employee perk program (5-20% discounts across 450+companies)
• Growth & development opportunities including, on-going Workshops, Certification, and Optima’s Specialist Training Program.

Qualifications:

• FluentlyBilingual in English and French
• High School Diploma
• Strong communication skills, ability to multi-task at the same time
• Genuine eagerness to help customers with care, professionalism and diplomacy
• Exceptionally polite, friendly and courteous
• Demonstrate good listening skills to help customers with their concerns while maintaining composure at all times
• Strong work ethic and positive attitude with excellent interpersonal skills that allows others to work effectively and productively within a diverse environment
• Ability to effectively communicate both verbally and typing with attention to detail
• Someone who is technology savvy, this job is for you
• Webchat, Email ,Social media and other online channels an asset but not required
• Proven ability for data entry and typing skill with minimum 35 WPM

Currently Recruiting

Location:

In the heart of downtown Toronto, in a bright, beautiful professional building, brick walls and 13' ceilings - 2 minutes from Union Station subway station & Go Transit Hours of Operation:

Monday to Friday between 8 am – 8 pm

Occasional Saturday shifts and Public Holidays as business requires

Description:

Can you offer superior customer service in a fast-paced work environment? You will be providing a wide range of inbound/outbound customer service. Key responsibilities including, account explanation,maintenance and payments.

If you are an energetic, self-motivated and a customer service oriented individual looking to learn and develop in a lasting career in customer service, we have immediate Full-Time opportunities.

The successful candidate will possess the unique combination of rapport-building, presentation skills and experience required to quickly gather data, identify specific needs of potential customers and inform them and/or perform the necessary steps to ensure good account standings.

About Us:

Optima Communications International Inc. is a third party contact centre outsourcer providing solutions to major businesses since 1992. We pride ourselves on our people and the close working relationships we have with long-standing clients, market leaders in Financial, Utilities, and Business Services. We’ve established a sterling reputation in our industry as the call centre of choice by acting as a seamless extension of our clients and their business.

Optima Communications International Inc. is committed to providing accommodations for people with disabilities. Accommodations will be provided in all parts of the hiring process as required under Optima Communications International Inc. Employment Accommodation policy. Applicants need to make their needs known in advance.

Optima wishes you all the best in your employment search!