Business Analytics & Operational Excellence Associate (Contract)

UCB S.A.; Oakville; Hybrid; CAD 108,000 - 139,000; Full time

Job summary

A global biopharmaceutical company is seeking a Business Analytics & Operational Excellence Associate in Oakville, ON, Canada. This hybrid role involves cultivating a data-driven culture, generating reporting insights, and implementing technology solutions. Candidates should have experience with CRM platforms and a strong analytical background. The expected salary range is $78,000–$100,000. Join a supportive team that values innovation and collaboration to improve patient outcomes.

Qualifications

• 3+ years of experience in an analytical domain.
• Experience in pharmaceuticals working with IQVIA data sets is an asset.
• Ability to present insights to cross-functional stakeholders.

Responsibilities

• Cultivating a data-driven mindset across the business.
• Collaborating to generate insights and develop meaningful reporting.
• Supporting data/technology solutions for digital transformation.

Skills

Experience with CRM platforms (e.g., Veeva, Salesforce)

Data management skills

Analytical abilities

Dashboard experience (e.g., Qlik Sense, Power BI)

Education

Bachelor’s degree or advanced degree in business/science

Tools

Microsoft Office (Excel, PowerPoint, Word)

Collibra

Job description

Make your mark for patients

We are looking for a Business Analytics & Operational Excellence Associate to join our Canada Insights to Impact team based out of Oakville, ON, Canada. This role will start on a contract basis.

About the role

The Business Analytics & Operational Excellence Associate will be a key member of the Insights-to-Impact (I2I) team, who will support the organization’s shift into a more data‑driven and digital mindset. This individual will have the opportunity to utilize their digital background and creative skills to accelerate insights generation to help the business make informed decisions in an agile manner.

What you’ll do

• Cultivating a data-driven mindset across the business by leveraging various sources of information including IQVIA datasets, Customer Relationship Management (CRM) platforms, Patient Support Program (PSP) data, and market research
• Collaborating with various stakeholders to generate insights and develop meaningful reporting
• Supporting the business in exploring and implementing data/technology solutions to enable UCB Canada’s Digital Business Transformation
• Supporting the business to drive field force effectiveness by rolling out new CRM functionalities that enable omni-channel engagement with healthcare professionals
• Supporting CRM maintenance including ongoing user support and day-to-day troubleshooting
• Identifying opportunities to streamline data management to improve data quality
• Assisting in the development and communication of Business Analytics & Operational Excellence processes
• Performing other tasks as assigned
• Enabling ongoing tracking of tactical execution and documentation of field force activity within the CRM
• Bonus Incentive Plans and Sales force compensation

Interested? For this role we’re looking for the following education, experience and skills

• Experience with Customer Relationship Management (CRM) platforms such as Veeva and/or Salesforce is required
• 3+ years of work experience working within an analytical domain
• Bachelor’s degree or advanced degree student in business and/or science (MBA, MBiotech, MSc, etc.) preferred
• Previous analytics experience in the pharmaceutical industry working with IQVIA data sets (GPM, RxDynamics, PharmaStat) is an asset
• Prior experience supporting field force effectiveness (Sales or Medical) initiatives such as territory design and realignment, sales incentive compensation/bonus plans
• Previous experience with data governance and use of data quality platforms (e.g. Collibra) an asset
• Ability to integrate and analyze data from various sources to generate and effectively present key insights to cross‑functional stakeholders
• Strong data management skills and demonstrated analytical abilities
• Experience working with dashboards (e.g. Qlik Sense, Power BI) is preferred
• Proficient in Microsoft Office applications (i.e. Excel, PowerPoint, Word)

This position’s reasonably anticipated base salary range is $78,000-100,000. The actual salary offered will take into account related knowledge, skills, experience and location among other factors and may fall outside the expected range.

Are you ready to ‘go beyond’ to create value and make your mark for patients? If this sounds like you, then we would love to hear from you!

About us

UCB is a global biopharmaceutical company, focusing on neurology and immunology. We are over 9,000 people in all four corners of the globe, inspired by patients and driven by science.

We’ve embraced a hybrid‑first approach to work, bringing teams together in local hubs to foster collaborative curiosity. Unless expressly stated in the description or precluded by the nature of the position, roles are hybrid with 40% of your time spent in the office.

Why work with us?

At UCB, we don’t just complete tasks, we create value. We aren’t afraid to push forward, collaborate, and innovate to make our mark for patients. We have a caring, supportive culture where everyone feels included, respected, and has equal opportunities to do their best work. We ‘go beyond’ to create value for our patients, and always with a human focus, whether that’s on our patients, our employees, or our planet. Working for us, you will discover a place where you can grow, and have the freedom to carve your own career path to achieve your full potential.

UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.

We are committed to fostering an inclusive, accessible environment, where all employees and members feel valued, respected, and supported. We are committed to meeting the accessibility needs of persons with disabilities.

If you require an accommodation for the recruitment/interview process (e.g. alternate formats of materials, accessible meeting rooms or other accommodation), please contact [e-mail] and we will work with you to meet your needs.

Please note that our hiring process includes the use of artificial intelligence (AI). All final hiring decisions are made by our hiring teams.