Building Materials Customer Care & Order Support - Edmonton

TopBuild Corp.; Edmonton; Hybrid; CAD 46,000 - 84,000; Full time

Benefits offered by this job

Competitive Compensation

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

RSP/DPSP Matching

Paid Holidays and Vacation

Employee Assistance Program (EAP)

Employee Referral Bonus

Length of Service Award

Job summary

Crossroads C&I in Edmonton, AB is seeking a Customer Service Representative for full-time engagement. You will be the main customer contact for the branch, handling order support and providing product information to customers, while collaborating with Sales, Production, and Delivery teams to ensure smooth order fulfillment.

The ideal candidate has 1–2 years in customer service, strong communication, and basic math skills, with a personable and proactive approach to service excellence.

Qualifications

• Minimum of 18 years of age.
• 1-2 years of experience in a customer service role.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent communication skills, both verbal and written.

Responsibilities

• In this role, you will serve as the key customer contact for our branch, providing order support and product information for our customers.
• If you are a resourceful team player, with a positive, professional attitude, then we want you to join our team working closely with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support the order fulfillment process.
• Maintain positive rapport with customers and deliver world-class service.

Skills

Customer service

Communication

Problem-solving

Basic math

Team collaboration

Job description

Crossroads C&I in Edmonton, AB is seeking a Customer Service Representative for full-time engagement. You will be the main customer contact for the branch, handling order support and providing product information to customers, while collaborating with Sales, Production, and Delivery teams to ensure smooth order fulfillment.

The ideal candidate has 1–2 years in customer service, strong communication, and basic math skills, with a personable and proactive approach to service excellence.