Customer Service Specialist - Insulation

Crossroads C&I Distributors Inc.; Edmonton; On-site; CAD 46,000 - 84,000; Full time

Benefits offered by this job

Competitive compensation

Medical & Dental

Life & Disability Insurance

RSP/DPSP matching

Paid holiday and vacation

EAP: counseling and resources

Job summary

Crossroads C&I Distributors Inc. is seeking a customer service professional in Edmonton to act as the primary branch contact for order support and product information.

The role involves working closely with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment and superior service. Ideal candidates have 1–2 years in customer service, strong communication and basic math skills, and a personable, energetic attitude.

Qualifications

• Minimum age: 18 years.
• 1–2 years of customer service experience.
• Ability to perform basic math calculations.
• Personable, enthusiastic and engaging personality.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key customer contact for the branch, providing order support and product information.
• Collaborate with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support order fulfillment.
• Maintain a positive rapport with customers and provide world-class service.
• Demonstrate strong analytics and problem-solving skills.
• Process and review dealer orders and system-generated acknowledgements.
• Perform other duties as assigned.

Skills

Customer service

Math basics

Communication skills

Personable

Job description

Crossroads C&I Distributors Inc. is seeking a customer service professional in Edmonton to act as the primary branch contact for order support and product information.

The role involves working closely with Outside Sales Reps, Production, Inside Sales, Credit and Delivery to ensure smooth order fulfillment and superior service. Ideal candidates have 1–2 years in customer service, strong communication and basic math skills, and a personable, energetic attitude.