Customer Service Pro - Building Materials & Insulation

Crossroads Communities; Edmonton; On-site; CAD 46,000 - 84,000; Full time

Benefits offered by this job

Competitive Compensation

Medical, Dental and Life Insurance

RSP/DPSP Matching Program

Paid Holidays and Vacation

Employee Assistance Program (EAP)

Job summary

Crossroads C&I is seeking a customer service professional in our Edmonton area branch. You will be the primary contact for customers, handling orders and product information while collaborating with sales, production, credit and delivery teams.

You will deliver world-class service, maintain positive rapport, and use basic math for order processing. Strong communication, enthusiasm, and a team‑oriented attitude are essential.

Qualifications

• Minimum of 18 years of age.
• 1–2 years of experience in a customer service role.
• Excellent verbal and written communication skills.

Responsibilities

• Serve as the key customer contact for our branch, providing order support and product information.
• Collaborate with Outside Sales Reps, Production Personnel, Insides Sales, Credit and Delivery to support order fulfillment.
• Maintain a positive rapport with customers and provide world-class service.

Skills

Customer service

Communication

Analytics

Problem solving

Computer skills

Job description

Crossroads C&I is seeking a customer service professional in our Edmonton area branch. You will be the primary contact for customers, handling orders and product information while collaborating with sales, production, credit and delivery teams.

You will deliver world-class service, maintain positive rapport, and use basic math for order processing. Strong communication, enthusiasm, and a team‑oriented attitude are essential.