Brick Manager, Store

Leon's Furniture; Edmonton; Presencial; CAD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and dental benefits

Paramedical services

Career progression

Descripción de la vacante

The Brick is expanding its management team across its retail locations with a focus on customer service excellence, sales growth, and staff development. We seek energetic leaders who can drive merchandising standards, daily briefings, and promotions while maintaining fiscal discipline.

Qualified candidates bring several years of retail sales and supervisory experience, strong communication skills, and a track record of achieving sales targets.

Formación

• High school diploma or equivalent.
• 3 years retail sales and/or customer service experience.
• 2+ years retail supervisory or management experience.
• Proven track record in sales, customer service, operations and merchandising.
• Exceptional interpersonal and communication skills, both verbal and written.
• Proven leadership skills.
• Excellent negotiating and closing skills.
• Working knowledge of retail systems.
• Flexibility to work shifts, including evenings and weekends.

Responsabilidades

• Maintain excellence in store merchandising, detail and customer service.
• Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures.
• Increase the store’s Average Sales, Closing Ratio and ROC while controlling expenses.
• Implement all sales and operations programs.
• Schedule staff for optimum coverage levels.
• Hold daily trigger talks and sales meetings.
• Develop staff through goal setting, coaching and performance evaluations.
• Organize and plan promotions and marketing events.
• Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction.
• Promote teamwork within all departments.
• Maintain store inventory levels and accuracy.
• Control and reporting of Accounts Receivable and Accounts Payable.
• Community involvement.

Descripción del empleo

The Brick is actively seeking to expand our management team.We need enthusiastic people with a great customer focused attitude! The winningcombination of team spirit and desire for career focused growth will ensure arewarding experience in one of our fabulous retail locations in B.C !

Responsibilities

• Maintain excellence in store merchandising, detail and customer service
• Understand, implement, maintain and ensure compliance with all Brick Group policies and procedures
• Increase the store’s Average Sales, Closing Ratio and Return on Customer (ROC) while controlling expenses
• Implement all sales and operations programs
• Schedule staff for optimum coverage levels
• Hold daily trigger talks and sales meetings
• Develop staff through goal setting, coaching and performance evaluations
• Organize and plan promotions and marketing events
• Handle escalated customer service issues and offer solutions; ensure 100% customer satisfaction
• Promote teamwork within all departments
• Maintain store inventory levels and accuracy
• Control and reporting of Accounts Receivable and Accounts Payable
• Community involvement

Qualifications

• High school diploma or equivalent; post-secondary education an asset
• Minimum 3 years retail sales and/or customer service experience
• 2 or more years retail supervisory or management experience
• Proven track record in sales, customer service, operations and merchandising
• Exceptional interpersonal and communication skills, both verbal and written
• Proven leadership skills
• Highly developed problem solving skills
• Excellent negotiating and closing skills
• Working knowledge of retail systems
• Good time management skills and work ethic
• The desire to promote an extreme level of excellence and pride in customer service and store detail
• Flexibility to work shifts, including evenings and weekends, as required

Why The Brick

A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

• Competitive remuneration package that will commensurate with experience
• Career progression potential with plenty of access to ongoing personal and professional development
• A dynamic environment to showcase your leadership talents.

The Brick is committed to fair and accessibleemployment practices and will accommodate people with disabilities throughoutthe recruitment, application, and selection process. If you require anaccommodation at any stage of the process, please let the hiring manager knowor reach out to [e-mail]