Branch Operations Manager

LDG Industrial; Regina; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial company in Regina is seeking a Branch Operations Manager to oversee daily operations and staff. Responsibilities include ensuring safety compliance, managing inventory and pricing strategies, and driving performance metrics to achieve business goals. The ideal candidate should have 5-8 years of supervisory experience and strong leadership skills. This full-time position offers a competitive compensation plan and health benefits.

Benefits

Competitive compensation plan

Health Benefits: medical, dental, vision

Defined Contribution Pension Plan

Paid time off

Qualifications

• 5-8 years supervisory experience.
• Relevant industry experience preferred.

Responsibilities

• Manage daily operations of the branch and supervise staff.
• Ensure commitment to safety policies and procedures.
• Monitor and manage inventory and pricing renewals.
• Evaluate associates' performance and support their development.
• Engage with both operations and sales teams to enhance customer satisfaction.

Skills

Experienced leader capable of building and maintaining a high performing team

Strong planning skills

High level of computer proficiency

Well organized

Detail oriented

Demonstrates initiative

Education

College degree preferred

Job description

Branch Operations Manager

Location: LDG Industrial, Regina, Saskatchewan, Canada

Job Type: Full Time

Status: Exempt

Reports to: District Operations Manager

*This is a safety sensitive position

Summary of Role

The Branch Operations Manager will work closely with District and Area Operations and Sales personnel and will be responsible for the daily operations of the branch. This will include the supervision and management of the Customer Service Warehouse and Fabrication areas to achieve maximum efficiencies and performance goals of the company.

Responsibilities

• Must maintain 100% commitment to safety policies and procedures.
• Promotes a safe work environment and engages workforce in projects that drive us to our journey of zero incidents.
• Monitors, reviews and manages all Non‑Conformance and Corrective Actions as required by LGG Industrials Quality process; submits QCFEs.
• Performs basic operations within company operating system including all transactions related to transfer entries, sales order entry, and inventories.
• Manages inventory to meet working capital requirements and maximizes turns while keeping customer delivery commitments; ensures cycle‑counting is completed on‑time and accurate.
• Monitors pricing renewals to ensure gross margins to business plans and maintains customer contracts. Ensures all vendor price increases are reviewed and passed on to customers where possible. Oversees changes to major customer inspection packaging and service programs to ensure products are priced correctly for the services provided.
• Supervises warehouse/production and customer service associates; ensures proper staffing levels are maintained.
• Drives accountability to CSSR metrics.
• Monitors and manages critical KPIs for the branch including orders shipped vs internal SLA, lost quote review and action log, inventory pricing and lead times.
• Evaluates and reviews associates performance; supports their development; encourages and motivates associates to perform at their best; provides corrective coaching and ensures accountability if performance concerns are identified.
• Engages both Ops and sales team to achieve high levels of customer satisfaction.
• Oversees all employee training requirements to business systems/procedures and products to ensure the training was properly performed and documented.
• Conducts effective Customer Satisfaction Meetings; ensures action plans are created and complete.
• Participates in identifying, developing and implementing processes to absorb new business; seeks out and implements continuous improvement activities across operations.
• Monitors and responds to KPIs to strengthen results and provides feedback on team performance.
• Provides operational and resource support to other locations as needed.
• Establishes production schedules and assigns jobs to production/warehouse and customer service associates.
• Assembles components, tests, inspects, identifies and packages resale products as needed.
• When required processes incoming inquiries into company sales system.
• Builds and maintains strong internal and external relationships.
• Ensures required quality‑related documentation is maintained.
• Complies with the employee handbook and company policies governing associate conduct.
• Performs additional duties as assigned.

Competencies

Knowledge:

• Production & Distribution
• Mechanically inclined
• Understand warehouse processes.
• Carrier procedures; shipping and receiving.
• Systems knowledge order entry inventory management.

Skills:

• Experienced leader capable of building and maintaining a high performing team.
• Strong planning skills; works efficiently.
• High level of computer proficiency; demonstrated ability with variety of software products.
• Well organized; able to prioritize workloads.
• Detail oriented; analytic.
• Demonstrates initiative.

Qualifications

• College degree preferred, will consider equivalents.
• 5‑8 years supervisory experience.
• Relevant industry experience preferred.

Total Rewards

• Competitive compensation plan.
• Health Benefits: medical, dental, vision, short‑term and long‑term disability.
• Defined Contribution Pension Plan.
• Paid time off.

Equal Opportunity Employer

It is our policy to employ qualified persons without regard for race, creed, color, national origin, nationality, ancestry, age, sex, marital or domestic partnership status, sexual orientation or disability. Individuals are considered for employment, promotion or training solely on their ability to perform the essential functions of the position.

Required Experience: Manager

Key Skills

• Corrosion Inspection
• Evaluation
• Drafting
• Activex
• HR Operations

Employment Type: Full-Time

Experience: years

Vacancy: 1