Branch Operations Manager

Placements24; Kimberley; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Full medical and retirement benefits

Professional development and training

Employee discounts and perks

Job summary

Placements24 in Kimberley, Canada is seeking a Branch Operations Manager to lead day-to-day branch activities, oversee staff, and ensure efficient service delivery. The role requires a strong leader with experience in retail operations and financial oversight.

You will drive KPIs, manage expenses, and maintain high customer service standards while fostering a positive, compliant branch culture.

Qualifications

• Bachelor's degree in Business Administration or related field.
• Minimum 4 years of experience in retail management or branch operations.
• Proven staff management and team leadership experience.
• Strong understanding of financial management and operational KPIs.
• Excellent customer service and problem-solving skills.
• Proficiency in POS systems and general office software.

Responsibilities

• Oversee daily branch operations, ensuring efficiency and customer satisfaction.
• Manage, train, and motivate branch staff, set performance expectations and provide feedback.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Manage branch inventory, cash flow, and operating expenses.
• Drive sales and service initiatives to meet or exceed branch targets.
• Maintain high standards of customer service and resolve complaints promptly.

Skills

Staff management

Team leadership

Financial management

Operational KPIs

POS systems

Customer service

Problem solving

Retail operations

Education

Bachelor's degree in Business Administration

Tools

POS systems

Office software

Job description

About the Role

Our client is seeking a skilled and customer-focused Branch Operations Manager to lead their operations in Kimberley . This role is vital for ensuring the efficient day-to-day running of the branch, managing staff, optimizing service delivery, and achieving branch performance targets. You will be responsible for maintaining high standards of customer service, managing local resources, and ensuring compliance with company policies. The ideal candidate is a strong leader with excellent people management skills and a proven ability to drive operational success in a retail or service environment.

Key Responsibilities

• Oversee all aspects of daily branch operations, ensuring efficiency and customer satisfaction.
• Manage, train, and motivate branch staff, setting performance expectations and providing feedback.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Manage branch inventory, cash flow, and operational expenses effectively.
• Drive sales and service initiatives to meet or exceed branch targets.
• Maintain a high standard of customer service and resolve customer complaints promptly and professionally.

Requirements

• Bachelor's degree in Business Administration or a related field is preferred.
• Minimum of 4 years of experience in retail management or branch operations.
• Proven experience in staff management and team leadership.
• Strong understanding of financial management and operational KPIs.
• Excellent customer service and problem-solving skills.
• Proficiency in POS systems and general office software.

Benefits

• Competitive salary and potential for branch performance bonuses.
• Full medical and retirement benefits package.
• Opportunities for professional development and management training.
• A dynamic and customer-centric work environment in Kimberley .
• Employee discounts and other company perks.