Branch Operations Leader: Elevate Service & Growth

Placements24

Kimberley

On-site

CAD 65,000 - 90,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary with bonuses

Full medical and retirement benefits

Professional development and training

Employee discounts and perks

Job summary

Placements24 in Kimberley, Canada is seeking a Branch Operations Manager to lead day-to-day branch activities, oversee staff, and ensure efficient service delivery. The role requires a strong leader with experience in retail operations and financial oversight.

You will drive KPIs, manage expenses, and maintain high customer service standards while fostering a positive, compliant branch culture.

Qualifications

Bachelor's degree in Business Administration or related field.
Minimum 4 years of experience in retail management or branch operations.
Proven staff management and team leadership experience.
Strong understanding of financial management and operational KPIs.
Excellent customer service and problem-solving skills.
Proficiency in POS systems and general office software.

Responsibilities

Oversee daily branch operations, ensuring efficiency and customer satisfaction.
Manage, train, and motivate branch staff, set performance expectations and provide feedback.
Ensure compliance with company policies, procedures, and regulatory requirements.
Manage branch inventory, cash flow, and operating expenses.
Drive sales and service initiatives to meet or exceed branch targets.
Maintain high standards of customer service and resolve complaints promptly.