Branch Manager - Lead Growth & Customer Experience

BMO; Powell River; On-site; CAD 65,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Retirement savings plans

Job summary

BMO Retail Banking in Powell River seeks a Sales & Service Guide to deliver exceptional service and drive growth. You will coach staff, advise customers on financial products, and build relationships to meet revenue and customer experience goals.

You’ll lead branch initiatives, develop business plans, and collaborate with internal partners to grow wallet share while ensuring regulatory compliance and adherence to risk standards.

Qualifications

• Experience in retail banking and sales/service environments.
• Knowledge of branch operations, policies, and regulatory requirements.
• Ability to coach and develop staff to deliver superior customer experiences.
• Proven ability to build relationships and referrals within the community.

Responsibilities

• Advise customers on products and strategies to meet financial objectives.
• Develop and execute the branch business plan to maximize growth and wallet share.
• Lead and coach branch staff to deliver exceptional service.
• Identify referrals to other business groups to drive cross-sell opportunities.
• Ensure compliance with laws, regulations, and internal policies.

Skills

Verbal & written communication

Analytical thinking

Leadership & supervision

Data-driven decisions

Collaboration

Influence skills

Problem solving

Strategic thinking

Education

Post-secondary degree

Tools

Branch technologies

Job description

BMO Retail Banking in Powell River seeks a Sales & Service Guide to deliver exceptional service and drive growth. You will coach staff, advise customers on financial products, and build relationships to meet revenue and customer experience goals.

You’ll lead branch initiatives, develop business plans, and collaborate with internal partners to grow wallet share while ensuring regulatory compliance and adherence to risk standards.