Branch Sales & Service Leader - Customer Focus

Scotiabank; Newmarket; On-site; CAD 70,000 - 90,000; Full time

Job summary

Scotiabank Newmarket is seeking an Assistant Manager to lead Retail Sales and Customer Service teams within a branch. You will align strategies with team goals, coach staff, and nurture a customer‑focused culture that strengthens client relationships.

You will leverage personal banking experience and sales management skills to grow the client base, offer financial guidance, and ensure compliant, high‑quality service to diverse clients and communities.

Qualifications

• Experience as a people manager or team lead.
• Experience in personal banking.
• Proven sales management experience and ability to market Scotiabank.
• Ability to build relationships focused on client experience and growing customer relations.

Responsibilities

• Lead Retail Sales and Customer Service teams in a Canadian Bank branch.
• Coach staff to achieve branch objectives and deliver strong client service.
• Drive customer-focused culture and deepen client relationships.
• Engage with staff, customers, and partners to ensure successful outcomes.

Skills

People management

Personal banking

Sales management

Relationship building

Mutual funds license

Education

CIFP Diploma in Financial Planning

Alternate Branch Compliance Officer requirements

Job description

Scotiabank Newmarket is seeking an Assistant Manager to lead Retail Sales and Customer Service teams within a branch. You will align strategies with team goals, coach staff, and nurture a customer‑focused culture that strengthens client relationships.

You will leverage personal banking experience and sales management skills to grow the client base, offer financial guidance, and ensure compliant, high‑quality service to diverse clients and communities.