Branch Experience Associate — Digital Savvy

Scotiabank; Toronto; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Internal training and career growth

Community involvement

Job summary

Scotiabank, a leading bank in the Americas, seeks a Customer Experience Associate for its Bayview & Millwood Branch in Toronto. You will greet customers, handle transactions, promote digital banking, and identify simple sales opportunities to support branch targets.

You’ll build relationships, explain banking concepts clearly, and contribute to a collaborative team environment while advancing your career through internal training and development opportunities.

Qualifications

• Proven customer service skills through work or community involvement.
• Ability to assist customers in a professional, friendly and efficient manner.
• Willingness to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills to promote digital banking options.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs.
• Explain complex concepts in simple terms.
• Contribute to branch targets with sales opportunities.
• Assist customers with mobile banking and self-service options.

Skills

Customer service

Active listening

Relationship building

Digital banking promotion

Sales awareness

Tools

Mobile banking apps

Job description

Scotiabank, a leading bank in the Americas, seeks a Customer Experience Associate for its Bayview & Millwood Branch in Toronto. You will greet customers, handle transactions, promote digital banking, and identify simple sales opportunities to support branch targets.

You’ll build relationships, explain banking concepts clearly, and contribute to a collaborative team environment while advancing your career through internal training and development opportunities.