Banking Customer Experience Specialist & Digital Advocate

Scotiabank; Saskatoon; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Benefits package

Internal training

Job summary

Scotiabank in Saskatoon is seeking a Customer Experience Associate to be the face of our branches, delivering exceptional service and guiding customers through everyday banking needs.

You will build relationships, identify opportunities, explain concepts clearly, and support a collaborative team focused on helping clients achieve their financial goals through digital self-service tools.

Qualifications

• Proven customer service skills through work or community involvement.
• Willing to assist in a professional, friendly and efficient manner.
• Available to work a flexible schedule.
• Comfortable in simple sales situations.
• Strong technical skills and ability to promote digital/self-service banking options.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Uncover and solve customers’ needs.
• Explain complicated concepts simply.
• Demonstrate success in a target-based performance environment, and contribute to a team-oriented workplace.
• Support customers in using digital and self-service banking tools.

Skills

Customer service

Communication

Sales awareness

Tech literacy

Teamwork

Job description

Scotiabank in Saskatoon is seeking a Customer Experience Associate to be the face of our branches, delivering exceptional service and guiding customers through everyday banking needs.

You will build relationships, identify opportunities, explain concepts clearly, and support a collaborative team focused on helping clients achieve their financial goals through digital self-service tools.