Flexible Schedule Digital Banking Experience Specialist

Scotiabank; Vancouver; On-site; CAD 42,000 - 54,000; Full time

Job summary

Scotiabank is seeking a Customer Experience Associate in Vancouver to be the face of our branch, delivering friendly, customer-first service and helping clients achieve their financial goals. You will build relationships, handle daily transactions, introduce mobile banking, promote self-service options, and contribute to branch targets in a supportive, team-driven environment.

Candidates should have strong customer service skills, be willing to learn, and be comfortable with basic sales in a

Qualifications

• Proven customer service skills through work or community involvement
• Willing to assist in a professional, friendly and efficient manner
• Available to work a flexible schedule
• Comfortable in simple sales situations
• Strong technical skills and the ability to promote digital and self-service banking options to our customers

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Skills

Customer service

Communication

Tech literacy

Sales aptitude

Flexibility

Tools

Mobile banking apps

Job description

Scotiabank is seeking a Customer Experience Associate in Vancouver to be the face of our branch, delivering friendly, customer-first service and helping clients achieve their financial goals. You will build relationships, handle daily transactions, introduce mobile banking, promote self-service options, and contribute to branch targets in a supportive, team-driven environment.

Candidates should have strong customer service skills, be willing to learn, and be comfortable with basic sales in a