Banking Customer Experience Specialist

Scotiabank; Vaughan; On-site; CAD 42,000 - 54,000; Full time

Job summary

Scotiabank’s Senior Customer Experience Associate role in Thornhill, Ontario, focuses on delivering exceptional customer service and guiding clients through their banking journeys. You will help open accounts, promote digital tools, and support colleagues in a collaborative team environment.

The position emphasizes building strong client relationships, identifying needs, and explaining financial concepts clearly, while leveraging self-service banking options to enhance efficiency and

Qualifications

• Build strong customer relationships and deliver excellent customer service.
• Experience with conducting simple sales, proactive marketing calls and providing financial advice.
• Strong technical skills, promote and demonstrate digital/self-service banking options.
• Previous banking experience is a strong asset.

Responsibilities

• Act as a lobby leader; triage and assist customers.
• Identify and fulfill simple sales opportunities and process banking products (accounts, GICs).
• Promote Scotiabank mobile banking and digital tools to clients.
• Deliver services that contribute to branch targets and customer satisfaction.

Skills

Customer service

Sales skills

Digital banking

Communication

Teamwork

Job description

Scotiabank’s Senior Customer Experience Associate role in Thornhill, Ontario, focuses on delivering exceptional customer service and guiding clients through their banking journeys. You will help open accounts, promote digital tools, and support colleagues in a collaborative team environment.

The position emphasizes building strong client relationships, identifying needs, and explaining financial concepts clearly, while leveraging self-service banking options to enhance efficiency and