Customer Experience Associate (Part-time) - Toronto East Central District

Scotiabank; Toronto; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Career development opportunities

Internal training programs

Competitive compensation and benefits

Job summary

A leading bank in the Americas is seeking a Customer Experience Associate in Toronto. The role focuses on providing exceptional customer service, nurturing relationships, and promoting digital banking solutions. Candidates should possess proven customer service skills and be comfortable in sales situations. This position offers a collaborative work environment and opportunities for professional development. A competitive compensation package is provided.

Qualifications

• Proven customer service skills through work or community involvement.
• Willingly provide professional, friendly, and efficient assistance.
• Available for a flexible work schedule.
• Comfortable in simple sales situations.
• Strong technical skills to promote digital banking options.

Responsibilities

• Discover customer needs and provide solutions.
• Process day-to-day transactions.
• Nurture long-standing customer relationships.
• Contribute to branch targets through sales opportunities.
• Introduce clients to mobile banking applications.

Skills

Proven customer service skills

Ability to assist professionally and efficiently

Flexible schedule availability

Comfort in simple sales situations

Strong technical skills

Job description

Requisition ID: 257288

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Overview

As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial goals.

Location: Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

Responsibilities

• Taking a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

What’s this role right for you?

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Skills

Do you have the skills that will enable you to succeed in this role?

• Have proven customer service skills through work or community involvement
• Are willing to assist in a professional, friendly and efficient manner
• Are available to work a flexible schedule
• Are comfortable in simple sales situations
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers

What’s in it for you?

• The opportunity to join a forward-thinking organization surrounded by a collaborative team of innovative thinkers
• A rewarding career path with diverse opportunities for professional development
• Internal training to support your career growth and enhance your skills
• An organization committed to making a difference in our communities – for you and our customers
• You can expect to be recognized and rewarded for high-performance. You’ll be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.
• A competitive compensation and benefits package