Branch Customer Experience Specialist — Growth & Impact

Scotiabank; Winnipeg; On-site; CAD 42,000 - 52,000; Full time

Job summary

Scotiabank is seeking a Customer Experience Associate in Winnipeg, Manitoba. This role centers on delivering outstanding customer service in branches, understanding client needs, and guiding customers through day-to-day transactions while promoting digital and self-service options.

You will build strong relationships, meet branch targets through simple sales opportunities, and help customers manage their banking with mobile apps.

Qualifications

• Have proven customer service skills through work or community involvement.
• Are willing to assist in a professional, friendly and efficient manner.
• Are available to work a flexible schedule.
• Are comfortable in simple sales situations.
• Have strong technical skills and the ability to promote digital and self-service banking options to our customers.

Responsibilities

• Take a proactive approach to discovering our customer’s needs and listening to understand what they are asking for
• Processing day to day transactions
• Nurturing rich, long-standing relationships
• Contributing to the Branch’s targets by identifying and fulfilling simple sales opportunities
• Being a technology expert and sharing your knowledge by introducing clients to our mobile banking applications and assisting them to better manage their banking needs

Skills

Customer service

Communication

Digital banking

Job description

Scotiabank is seeking a Customer Experience Associate in Winnipeg, Manitoba. This role centers on delivering outstanding customer service in branches, understanding client needs, and guiding customers through day-to-day transactions while promoting digital and self-service options.

You will build strong relationships, meet branch targets through simple sales opportunities, and help customers manage their banking with mobile apps.