Branch Customer Experience Specialist

Scotiabank; Cobden; On-site; CAD 42,000 - 64,000; Full time

Benefits offered by this job

Internal training and career growth

Competitive compensation and benefits

Community involvement opportunities

Job summary

Scotiabank in Cobden, Ontario seeks a Customer Experience Associate to serve customers in branches, helping them achieve their financial goals and navigate digital banking.

Responsibilities include identifying customer needs, processing transactions, nurturing relationships, and contributing to branch targets. The role emphasizes service excellence, adaptability, and customer education on digital tools.

Qualifications

• Demonstrated customer service skills from work or community involvement.
• Willingness to assist in a friendly and efficient manner.
• Flexibility to work a varied schedule.
• Comfort with simple sales situations and guiding customers to digital options.
• Strong technical skills to promote digital and self-service banking.

Responsibilities

• Build strong customer relationships and deliver excellent service.
• Uncover and solve customers’ needs.
• Explain complex concepts simply.
• Succeed in a target-based environment and support team goals.
• Promote digital banking and self-service options to customers.

Skills

Customer service

Active listening

Client relations

Tools

Mobile banking apps

Job description

Scotiabank in Cobden, Ontario seeks a Customer Experience Associate to serve customers in branches, helping them achieve their financial goals and navigate digital banking.

Responsibilities include identifying customer needs, processing transactions, nurturing relationships, and contributing to branch targets. The role emphasizes service excellence, adaptability, and customer education on digital tools.