Banking Customer Experience Associate — Growth & Service

Scotiabank; Surrey; On-site; CAD 42,000 - 54,000; Full time

Job summary

Scotiabank in Canada seeks a Customer Experience Associate to be the face of our branches, delivering exceptional service while helping customers achieve their financial goals. You will engage with clients, process routine transactions, promote digital banking tools, and contribute to branch targets in a fast-paced, people-centric environment.

This role emphasizes listening, relationship building, and teamwork, with training provided and opportunities for development within a leading financial

Qualifications

• Proven customer service experience
• Able to work flexible schedule
• Promote digital and self-service banking options to customers

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment and contribute to a team-oriented work environment
• Assist customers with mobile banking apps and digital tools

Skills

Customer service

Friendly & efficient

Flexible schedule

Sales awareness

Tech-savvy

Job description

Scotiabank in Canada seeks a Customer Experience Associate to be the face of our branches, delivering exceptional service while helping customers achieve their financial goals. You will engage with clients, process routine transactions, promote digital banking tools, and contribute to branch targets in a fast-paced, people-centric environment.

This role emphasizes listening, relationship building, and teamwork, with training provided and opportunities for development within a leading financial