Customer Experience Specialist - Banking & Tech Guidance

Scotiabank; Central Ontario; On-site; CAD 36,000 - 48,000; Full time

Job summary

Scotiabank in Orillia, Ontario is hiring a Customer Experience Associate to be the face of our branches and help customers achieve their financial goals today and tomorrow. You will build strong relationships, deliver outstanding service, uncover needs, explain concepts simply, and promote digital and self-service banking options while supporting branch targets in a collaborative, team‑oriented culture.

Join a purpose-driven team, receive internal training, and grow professionally as you help

Qualifications

• Proven customer service skills through work or community involvement
• Willing to assist in a professional, friendly and efficient manner
• Available to work a flexible schedule
• Comfortable in simple sales situations
• Strong technical skills and ability to promote digital and self-service banking options

Responsibilities

• Build strong customer relationships and deliver excellent customer service
• Uncover and solve customers’ needs
• Explain complicated concepts simply
• Demonstrate success in a target-based performance environment, as well as contribute positively to a team-oriented work environment
• Demonstrate an eagerness to learn and determination to succeed

Skills

Customer service

Communication

Tech savvy

Flexible schedule

Sales awareness

Job description

Scotiabank in Orillia, Ontario is hiring a Customer Experience Associate to be the face of our branches and help customers achieve their financial goals today and tomorrow. You will build strong relationships, deliver outstanding service, uncover needs, explain concepts simply, and promote digital and self-service banking options while supporting branch targets in a collaborative, team‑oriented culture.

Join a purpose-driven team, receive internal training, and grow professionally as you help