Branch Customer Experience Advocate

Scotiabank; Welland; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in the Americas is seeking a Customer Experience Associate for its Welland branch. This role emphasizes delivering exceptional customer service and building strong relationships. Candidates should possess proven customer service experience and strong technical skills. The position offers a collaborative environment with opportunities for professional development and a competitive compensation package. Flexibility and eagerness to learn are key traits for success in this role.

Benefits

Career development opportunities

Competitive compensation and benefits package

Internal training to support career growth

Qualifications

• Proven customer service skills through work or community involvement.
• Willingness to assist in a professional, friendly and efficient manner.
• Comfortable in simple sales situations.

Responsibilities

• Build strong customer relationships and deliver excellent customer service.
• Provide exceptional service throughout the customer’s journey.
• Identify and fulfill simple sales opportunities.

Skills

Customer service skills

Strong technical skills

Communication skills

Job description

A leading bank in the Americas is seeking a Customer Experience Associate for its Welland branch. This role emphasizes delivering exceptional customer service and building strong relationships. Candidates should possess proven customer service experience and strong technical skills. The position offers a collaborative environment with opportunities for professional development and a competitive compensation package. Flexibility and eagerness to learn are key traits for success in this role.