Body Shop Administrator - Velocity (Edm. West)

Velocity Truck Centres; Edmonton; On-site; CAD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Company-paid extended health coverage

RRSP matching plan

Generous vacation time

Growth opportunities

Job summary

Velocity Truck Centres in Edmonton, AB is seeking a Body Shop Administrator to ensure efficient repair order processing and accurate documentation while supporting the body shop team and managers.

The role handles estimates, invoicing, insurance/warranty claims, parts billing, and customer communications, with a focus on data integrity, scheduling, and reporting to help maintain high‑quality service.

Qualifications

• High school diploma or equivalent; post-secondary education in office administration is an asset.
• 2+ years of administrative experience in a dealership, service, or body shop environment.
• Strong computer skills, including Microsoft Office (Excel, Word) and familiarity with dealership management systems.
• Understanding of repair order workflows, parts invoicing, and insurance documentation.
• Exceptional organizational skills with strong attention to detail.
• Professional written and verbal communication skills.
• Ability to work independently in a fast-paced, customer-focused environment.

Responsibilities

• Opens and closes repair orders, ensuring accuracy and completeness of documentation.
• Coordinates with technicians and foreman to track job progress and update work orders.
• Prepares estimates, submits and follows up on insurance and warranty claims.
• Assists with parts ordering and ensures correct billing and coding on all repair orders.
• Communicates with customers regarding repair timelines, authorizations, and updates.
• Tracks and files all required documentation for audits and compliance.
• Maintains technician time records and assists with payroll-related documentation.
• Supports the Body Shop Manager and Foreman with reporting, scheduling, and general admin tasks.
• Ensures all data entry is completed accurately and in a timely manner.
• Upholds confidentiality and professionalism in handling customer and internal information.
• Contributes to the overall organization and cleanliness of the office and customer areas.

Skills

Administrative experience

Attention to detail

Communication skills

Independent worker

Education

High school diploma or equivalent

Post-secondary education in office administration (asset)

Tools

Excel

Word

Dealership management systems

Job description

Drive your career forward with a dynamic role as a Body Shop Administrator

Position: Body Shop Administrator

Type: Fulltime Permanent

Schedule: Monday to Friday

Location: Edmonton, AB ( WEST Edmonton )

What We Offer:

• Attractive Compensation: $25.00 - $30.00 / hour (D.O.E.)
• Work-Life Balance:Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching plan
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Health spending account
• Growth Opportunities!

Position Overview:

The Body Shop Administrator ensures that Velocity Truck Centres delivers consistent, high‑quality service to customers, while supporting the body shop team and managers.

Duties & Responsibilities

• Opens and closes repair orders, ensuring accuracy and completeness of documentation
• Coordinates with technicians and foreman to track job progress and update work orders
• Prepares estimates, submits and follows up on insurance and warranty claims
• Assists with parts ordering and ensures correct billing and coding on all repair orders
• Communicates with customers regarding repair timelines, authorizations, and updates
• Tracks and files all required documentation for audits and compliance
• Maintains technician time records and assists with payroll-related documentation
• Supports the Body Shop Manager and Foreman with reporting, scheduling, and general admin tasks
• Ensures all data entry is completed accurately and in a timely manner
• Upholds confidentiality and professionalism in handling customer and internal information
• Contributes to the overall organization and cleanliness of the office and customer areas

Skills & Qualifications

• High school diploma or equivalent; post-secondary education in office administration is an asset
• 2+ years of administrative experience in a dealership, service, or body shop environment
• Strong computer skills, including Microsoft Office (Excel, Word) and familiarity with dealership management systems
• Understanding of repair order workflows, parts invoicing, and insurance documentation
• Exceptional organizational skills with strong attention to detail
• Professional written and verbal communication skills
• Ability to work independently in a fast-paced, customer-focused environment