Body Shop Admin & Claims Coordinator

Velocity Truck Centres; Edmonton; On-site; CAD 71,635,000 - 85,962,000; Full time

Benefits offered by this job

Company-paid extended health coverage

RRSP matching plan

Generous vacation time

Growth opportunities

Job summary

Velocity Truck Centres in Edmonton, AB is seeking a Body Shop Administrator to ensure efficient repair order processing and accurate documentation while supporting the body shop team and managers.

The role handles estimates, invoicing, insurance/warranty claims, parts billing, and customer communications, with a focus on data integrity, scheduling, and reporting to help maintain high‑quality service.

Qualifications

• High school diploma or equivalent; post-secondary education in office administration is an asset.
• 2+ years of administrative experience in a dealership, service, or body shop environment.
• Strong computer skills, including Microsoft Office (Excel, Word) and familiarity with dealership management systems.
• Understanding of repair order workflows, parts invoicing, and insurance documentation.
• Exceptional organizational skills with strong attention to detail.
• Professional written and verbal communication skills.
• Ability to work independently in a fast-paced, customer-focused environment.

Responsibilities

• Opens and closes repair orders, ensuring accuracy and completeness of documentation.
• Coordinates with technicians and foreman to track job progress and update work orders.
• Prepares estimates, submits and follows up on insurance and warranty claims.
• Assists with parts ordering and ensures correct billing and coding on all repair orders.
• Communicates with customers regarding repair timelines, authorizations, and updates.
• Tracks and files all required documentation for audits and compliance.
• Maintains technician time records and assists with payroll-related documentation.
• Supports the Body Shop Manager and Foreman with reporting, scheduling, and general admin tasks.
• Ensures all data entry is completed accurately and in a timely manner.
• Upholds confidentiality and professionalism in handling customer and internal information.
• Contributes to the overall organization and cleanliness of the office and customer areas.

Skills

Administrative experience

Attention to detail

Communication skills

Independent worker

Education

High school diploma or equivalent

Post-secondary education in office administration (asset)

Tools

Excel

Word

Dealership management systems

Job description

Velocity Truck Centres in Edmonton, AB is seeking a Body Shop Administrator to ensure efficient repair order processing and accurate documentation while supporting the body shop team and managers.

The role handles estimates, invoicing, insurance/warranty claims, parts billing, and customer communications, with a focus on data integrity, scheduling, and reporting to help maintain high‑quality service.