Service Advisor - Velocity Edmonton West

Velocity Vehicle Group; Edmonton; On-site; CAD 34,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Vacation time

RRSP matching

Health benefits

Job summary

Velocity Vehicle Group in Edmonton, AB, is seeking a Service Advisor to be the first point of contact, assess vehicle concerns, check recalls, and keep customers informed. You will handle warranty claims, prepare repair orders, and ensure timely repairs with strong communication and customer service.

The role offers full-time permanent status, competitive hourly pay of $25.00 - $31.25 / hour, vacation, RRSP matching, and comprehensive benefits including extended health, life insurance,

Qualifications

• Proven technical expertise.
• Knowledge of trucks and parts.
• Excellent customer service skills.
• Excellent communication skills.
• Excellent problem-solving skills.
• Strong organizational skills.
• Excellent time management skills.
• Able to work in a fast-paced environment.
• Work well with internal and external customers.

Responsibilities

• Greet customers, listen to vehicle concerns, and clarify issues.
• Conduct inspections, check for recalls, and retrieve vehicle details.
• Review maintenance records and service schedules.
• Explain estimates, provide daily updates, and notify customers when repairs are complete.
• Verify warranty and service contract coverage, explaining provisions and exclusions.
• Prepare, enter, and obtain approvals for repair orders.
• Monitor repairs to ensure timely completion.
• Print warranties, repair orders, and issue sublet purchase orders.
• Review completed jobs, collect payments, and close out orders.
• Handle administrative tasks as needed.

Skills

Technical expertise

Trucks knowledge

Customer service

Communication skills

Problem-solving

Organizational skills

Time management

Fast-paced environment

Team coordination

Job description

Drive your career forward with a dynamic role as a Service Advisor!

Position: Service Advisor

Type: Fulltime Permanent

Location: Edmonton, Westside

What We Offer:

• Attractive Compensation: $25.00 - $31.25 / hour ( D.O.E.)


• Work-Life Balance: Generous accrued vacation time.


• Financial Security: Plan for the future with employer RRSP matching plan


• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Health spending account.

Position Overview:

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!

Job Duties:

• Greet customers, listen to vehicle concerns, and clarify issues.


• Conduct inspections, check for recalls, and retrieve vehicle details.


• Review maintenance records and service schedules.


• Explain estimates, provide daily updates, and notify customers when repairs are complete.


• Verify warranty and service contract coverage, explaining provisions and exclusions.


• Prepare, enter, and obtain approvals for repair orders.


• Monitor repairs to ensure timely completion.


• Print warranties, repair orders, and issue sublet purchase orders.


• Review completed jobs, collect payments, and close out orders.


• Handle administrative tasks as needed.

Required Skills and Qualifications:

• Proven technical expertise


• Knowledge of trucks and parts


• Excellent customer service skills


• Excellent communication skills


• Excellent problem-solving skills


• Strong organizational skills


• Excellent time management skills


• Able to work in fast-paced environment


• Work well with internal and external customers

#HP01