Body Shop Administrator - Velocity (Edm. West)

Velocity Vehicle Group; Edmonton; On-site; CAD 52,000 - 62,000; Full time

Benefits offered by this job

Vacation time

RRSP matching

Extended health coverage

Disability insurance

Wellness programs

Health spending account

Job summary

Velocity Truck Centres Canada in Edmonton, AB is seeking a Body Shop Administrator to support the body shop team. This Monday to Friday role ensures accurate repair orders, coordination with technicians, and timely communication with customers.

You will handle estimates, insurance and warranty claims, parts invoicing, and data entry while upholding confidentiality. We offer competitive hourly pay, vacation, RRSP matching, comprehensive benefits and a healthy work-life balance.

Qualifications

• High school diploma or equivalent; post-secondary education in office administration is an asset.
• Minimum 2 years of administrative experience in a dealership, service, or body shop environment.
• Strong computer skills with Excel and Word; familiarity with dealership management systems.
• Excellent organizational skills with attention to detail.
• Professional written and verbal communication skills.

Responsibilities

• Opens and closes repair orders, ensuring accuracy and completeness of documentation.
• Coordinates with technicians and foreman to track job progress and update work orders.
• Prepares estimates, submits and follows up on insurance and warranty claims.
• Assists with parts ordering and ensures correct billing and coding on all repair orders.
• Communicates with customers regarding repair timelines, authorizations, and updates.
• Tracks and files all required documentation for audits and compliance.
• Maintains technician time records and assists with payroll-related documentation.
• Supports the Body Shop Manager and Foreman with reporting, scheduling, and general admin tasks.
• Ensures all data entry is completed accurately and in a timely manner.
• Upholds confidentiality and professionalism in handling customer and internal information.
• Contributes to the overall organization and cleanliness of the office and customer areas.

Skills

Strong computer skills

Organizational skills

Communication skills

Independent work

Customer-focused

Education

High school diploma or equivalent

Post-secondary education in office administration asset

Tools

Microsoft Office (Excel, Word)

Dealership management systems

Job description

Body Shop Administrator - Velocity (Edm. West)

Edmonton, AB, Canada

Job Description

Posted Friday, September 4, 2026 at 9:00 a.m.

Drive your career forward with a dynamic role as a Body Shop Administrator

Position: Body Shop Administrator

Schedule: Monday to Friday

Location: Edmonton, AB ( WEST Edmonton )

What We Offer:

• Attractive Compensation: $25.00 - $30.00 / hour (D.O.E.)
• Work-Life Balance: Generous accrued vacation time.
• Financial Security: Plan for the future with employer RRSP matching plan
• Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs. Health spending account

Position Overview:

The Body Shop Administrator ensures that Velocity Truck Centres delivers consistent, high ‑ quality service to customers, while supporting the body shop team and managers.

Duties & Responsibilities

• Opens and closes repair orders, ensuring accuracy and completeness of documentation
• Coordinates with technicians and foreman to track job progress and update work orders
• Prepares estimates, submits and follows up on insurance and warranty claims
• Assists with parts ordering and ensures correct billing and coding on all repair orders
• Communicates with customers regarding repair timelines, authorizations, and updates
• Tracks and files all required documentation for audits and compliance
• Maintains technician time records and assists with payroll-related documentation
• Supports the Body Shop Manager and Foreman with reporting, scheduling, and general admin tasks
• Ensures all data entry is completed accurately and in a timely manner
• Upholds confidentiality and professionalism in handling customer and internal information
• Contributes to the overall organization and cleanliness of the office and customer areas

Skills & Qualifications

• High school diploma or equivalent; post-secondary education in office administration is an asset
• 2+ years of administrative experience in a dealership, service, or body shop environment
• Strong computer skills, including Microsoft Office (Excel, Word) and familiarity with dealership management systems
• Understanding of repair order workflows, parts invoicing, and insurance documentation
• Exceptional organizational skills with strong attention to detail
• Professional written and verbal communication skills
• Ability to work independently in a fast-paced, customer-focused environment

Who We Are:

Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and financing. Representing top brands like Freightliner, Western Star, Thomas Built, Autocar, and Trailers, we are committed toSpeed, Value, and Trust for our customers and employees. With 17 branches across Alberta and British Columbia and over 100 locations worldwide in Canada, the USA, Mexico, and Australia, we offer exciting career growth opportunities and are looking for dedicated professionals to join our team.

Velocity Truck Centres Canada is an equal opportunity employer.