Bodily Injury, Claims Advisor II

TD; Canada; On-site; CAD 55,000 - 83,000; Full time

Job summary

A leading insurance provider in Canada is seeking an experienced Claims Adjuster to investigate claims and manage client expectations effectively. The ideal candidate will have strong knowledge of the insurance industry and excellent analytical skills. This role offers competitive compensation and opportunities for professional development in a supportive environment.

Benefits

Health and well-being benefits

Career development programs

Flexible working arrangements

Qualifications

• Minimum of 1-2 years of insurance adjusting experience.
• Preference given to those who have AB or BI experience.
• Can prioritize and complete all claims handling activities.

Responsibilities

• Investigates claims regarding liability and injuries promptly.
• Establishes and maintains adequate case reserves.
• Manages expectations of claimants throughout the claims process.

Skills

Strong understanding of the insurance industry

Superior interpersonal skills

Excellent organization

Effective analytical skills

Strong negotiation skills

Adaptability

Client service orientation

Education

CIP designation (preferred)

Job description

Work Location

Markham, Ontario, Canada

Hours

35

Line of Business

TD Insurance

Pay Details

$55,400 - $83,000 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate’s skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation‑related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the “accidents of life” with a wide range of products including credit protection, life, wealth, travel, home and auto insurance, with more than three million clients. TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health.

Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada‑wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Responsibilities

• Investigates claims regarding liability, injuries and other accident‑related damages promptly and thoroughly by pursuing investigation to logical conclusion.
• Establishes and maintains adequate case reserves by adhering to the BI reserving protocol and practices.
• Complies with all established protocols regarding identification, notification and reporting to Major Claims.
• Complies with all established protocols respecting claims settlement authority.
• Collects and documents claims related information in a clear and concise manner while adhering to established protocols to ensure accuracy and quality of information.
• Establishes and maintains proactive and sound file handling by adhering to established guidelines.
• Manages both potential indemnity and expense to ensure sound cost management principles and practices.
• Exercises sound judgment in the evaluation and resolution of complex meritorious claims considering all available information adhering to established guidelines.
• Makes prompt contact (in person where practical) with all unrepresented claimants and or their respective legal counsel to establish and maintain a relationship of trust and cooperation in order to resolve claims of low to moderate complexity in a timely manner through a fair and proactive process.
• Manages expectations of claimants throughout the claims process by maintaining regular follow‑up contact and delivering on commitments made to resolve claims in a timely manner and fair process.
• Communicates with clients, third‑party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts with respect to their role, rights and responsibilities in the claim process in order to establish and maintain their cooperation and / or collaboration.
• Builds trust and business relationships with Plaintiff Counsel to resolve claims files in a timely manner through a fair, reasonable and professional manner through good communication.
• Proactively manages and collaborates with Defence Counsel in partnership around all established claims handling and best practices.
• Completes all required reports and all notepad entries in a timely manner.
• Generally works in an office environment, however some travel is expected to attend various out‑of‑office meetings such as mediations, JDRs or other various meetings.
• Driving and travel as required. May include occasional or frequent overnight travel and or travel to other locations.

Job Requirements

• Minimum of 1‑2 years of insurance adjusting experience. Preference given to those who have AB or BI experience.
• Strong understanding of the insurance industry and the related legal environment.
• Can prioritize and complete all claims handling related activities around the availability and accessibility of clients, third‑party claimants, witnesses, health care professionals, law enforcement personnel and forensic experts as required.
• Superior interpersonal and communication skills.
• Strong client service orientation.
• Excellent organization and time management skills.
• Effective analytical skills and detail oriented.
• Strong negotiation skills.
• Adaptive to a changing environment.
• Can function effectively in a fast‑paced, multi‑faced environment.
• Can work independently and with minimum supervision.
• Preference given to those who have or are actively pursuing their CIP designation and/or other relevant continuing education.

Who We Are

As part of TD Bank Group, one of Canada’s largest financial institutions, at TD Insurance we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.

TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.

As the largest direct‑to‑consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada‑wide workforce.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well‑being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more.

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet