Bilingual Tier 1 Patient & Member Support Specialist (EN/FR)

Ec4 Inc/ Construction Tech; Saint-Jérôme; On-site; CAD 42,000 - 60,000; Part time

Benefits offered by this job

Hourly CAD pay

Flexible schedule

Overnight coverage

Healthcare/tech exposure

Job summary

Teladoc Health is seeking a Tier 1 Patient and Member Support Representative to provide outstanding customer service in a call center setting. The role involves handling inbound calls, emails, and chats to address inquiries and resolve issues, while coordinating queues and delivering information about Teladoc Health services.

The position may involve crisis situations and requires strong teamwork and independent work abilities.

Qualifications

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement

Responsibilities

• Manage inbound calls, emails, and chats to address inquiries and resolve issues.
• Coordinate queues and provide information about Teladoc Health services; handle crisis situations when needed.
• Work independently and collaboratively within a dynamic team to ensure outstanding customer service.

Skills

Bilingual EN/FR

Empathy

Organizational skills

Adaptability

Job description

Teladoc Health is seeking a Tier 1 Patient and Member Support Representative to provide outstanding customer service in a call center setting. The role involves handling inbound calls, emails, and chats to address inquiries and resolve issues, while coordinating queues and delivering information about Teladoc Health services.

The position may involve crisis situations and requires strong teamwork and independent work abilities.