Bilingual Healthcare Support Specialist - Flexible Hours

toronto dominion bank; Regina; On-site; CAD 29,000 - 37,000; Full time

Benefits offered by this job

CAD 24/hour pay

15 hours/week minimum

Flexible schedule (EST)

Healthcare/tech experience in virtual/

Job summary

Teladoc Health is seeking a Tier 1 Patient and Member Support Representative to manage inbound calls, emails, and chats in a call center, and to provide information about Teladoc Health services. The role emphasizes outstanding customer service and the ability to resolve inquiries efficiently.

The position requires exceptional empathy, strong organizational skills, and bilingual English and French communication.

Qualifications

• Exceptional empathy and customer service oriented.
• Excellent organizational skills for managing priorities.
• Bi-lingual English and French required.

Responsibilities

• Handle inbound calls, emails, and chats to address inquiries.
• Resolve issues and coordinate queues in a call center environment.
• Provide information about Teladoc Health services.
• Occasionally handle crisis situations with composure.

Skills

Bi-lingual English and French

Empathy and customer service

Organizational skills

Job description

Teladoc Health is seeking a Tier 1 Patient and Member Support Representative to manage inbound calls, emails, and chats in a call center, and to provide information about Teladoc Health services. The role emphasizes outstanding customer service and the ability to resolve inquiries efficiently.

The position requires exceptional empathy, strong organizational skills, and bilingual English and French communication.