Tôlier-monteur

Randstad Canada; Boucherville; Remote; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Competitive pay

Flexible schedule

Remote work

Job summary

Randstad Canada is seeking a Remote Tier 1 Patient and Member Support Representative to join Teladoc Health's call center environment. You will handle inbound calls, emails, and chats to assist patients and members with inquiries and issues, delivering professional, empathetic service.

This full-time role offers a flexible schedule with a minimum 15 hours per week and an hourly rate of CAD 24. Fluency in English and French is required to support a diverse member base across Canada.

Qualifications

• Exceptional empathy and active engagement with members and patients.
• Exemplary organizational skills in a fast-paced environment.
• Able to adapt to new processes quickly.
• Bi-lingual English and French is required.

Responsibilities

• Handle inbound calls, emails, and chats from patients and members.
• Provide information about Teladoc Health services.
• Resolve inquiries and coordinate queues in a call center.
• Occasionally handle crisis situations when needed.

Skills

Empathy

Organization

Adaptability

English-French

Job description

Remote

Full-time

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superiorproblem-solving capabilities and organizational acumen to address challenge effectively.

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²
• Make your own flexible work schedule anytime:
  • Monday to Friday:5:00AM-9:00AM EST
  • Thursday and Friday: 8:00PM-12:00AM EST
  • Saturday and Sunday: 5:00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement