Bilingual Tech Support Specialist for FlowFit

XTM; Montreal (administrative region); Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Professional development with international opportunities

Continuous learning with industry expertise

Job summary

A leading company in language technology is seeking an Application Support Specialist based in Greater Montreal. The role involves providing technical support, resolving issues, and collaborating with the IT department. Ideal candidates should have extensive B2B customer service experience and speak both English and French. This hybrid position allows for flexibility after initial training. A competitive salary and professional development opportunities are included.

Qualifications

• At least 3 years of B2B customer service experience.
• Expertise in front-line IT support.
• Strong organizational skills and ability to manage priorities.
• Excellent analytical and problem-solving skills.
• Comfortable in a work environment with short deadlines.

Responsibilities

• Coordinate incident resolution and ensure customer satisfaction.
• Monitor, record, and report current operations tasks.
• Respond to customer inquiries and provide technical advice.

Skills

B2B customer service experience

Front-line IT support

Teamwork skills

Analytical and problem-solving skills

Bilingual in English and French

Education

DEC or AEC in computer science or related field

Tools

Jira Service Management

MS Azure

SQL Server

Job description

A leading company in language technology is seeking an Application Support Specialist based in Greater Montreal. The role involves providing technical support, resolving issues, and collaborating with the IT department. Ideal candidates should have extensive B2B customer service experience and speak both English and French. This hybrid position allows for flexibility after initial training. A competitive salary and professional development opportunities are included.