Hybrid Product Support Specialist - Bilingual (Fr/En)

Corpay; Montreal; Hybrid; CAD 50,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision benefits from the first month

401k plan enrollment

Virtual fitness classes

Robust PTO offerings

Employee discounts with major providers

Job summary

Corpay is seeking a Product Support Specialist in Montreal to provide top-notch customer service and support for its applications in a hybrid environment. Ideal candidates will possess a high school diploma, bilingual abilities, and strong analytical skills. Responsibilities include resolving customer issues, utilizing SQL for configurations, and building client relationships. Join our dynamic team and thrive in a supportive workplace.

Qualifications

• 1+ years of customer service experience required.
• Financial/banking/payments industry experience preferred.
• IT proficiency to quickly learn new systems.

Responsibilities

• Act as the first point of contact for client issues and resolve support requests.
• Analyze customer's support requests and suggest solutions.
• Utilize SQL to run scripts for client configuration.

Skills

Customer Service

Analytical Skills

Problem-Solving

Bilingual (French, English)

Education

High School Diploma or GED

Tools

SQL

Excel

Job description

Corpay is seeking a Product Support Specialist in Montreal to provide top-notch customer service and support for its applications in a hybrid environment. Ideal candidates will possess a high school diploma, bilingual abilities, and strong analytical skills. Responsibilities include resolving customer issues, utilizing SQL for configurations, and building client relationships. Join our dynamic team and thrive in a supportive workplace.