Bilingual CX Specialist - French/English Support

Amynta Group; Canada; Remote; CAD 42,000 - 62,000; Full time

Job summary

Amynta Group in Canada is seeking a customer service professional to support external clients and internal teams. You will assist the sales team by phone or email, coordinate daily CS activities, and maintain CRM records.

The role requires 3+ years CS experience, fluency in French and English, and a proactive, customer-focused approach. Collaborate with Marketing and Distribution Centre, assemble collateral, and stay informed on Sym-Tech products.

Qualifications

• 3+ years of customer service experience or relevant industry experience.
• Fluently bilingual in French and English (written and spoken).
• A passion and desire to consistently and compassionately deliver a superior customer experience.
• Energetic, friendly, outgoing, proactive personality and phone business acumen.
• Ability to learn new processes quickly, prioritize activities and work well under pressure in a fast paced environment.
• Proven ability to adapt to changing situations.
• Excellent written and oral communication skills.
• Demonstrated experience with customer escalation, conflict resolution, and negotiation.
• Strong willingness to problem solve and work well with minimal supervision.
• Strong team building skills, to work well within a close team environment - self-sufficient and resourceful.
• Proficient in the MS Office suite.
• CRM experience an asset.
• May be required to work overtime as per business needs.

Responsibilities

• Provide best in class customer service to external clients and support internal departments.
• Assist sales team via phone or email.
• Coordinate daily administration and customer service activities.
• Liaise with sales to coordinate in-field support.
• Collaborate with Marketing and Distribution Centre to ship orders.
• Assemble marketing/sales collateral and POS materials.
• Maintain knowledge of Sym-Tech products.
• Meet monthly call center performance objectives and document transactions.
• Work with Accounting to process cancellations, refunds, and adjustments.
• Other duties and projects as required by Management.

Skills

Customer service

Bilingual FR/EN

Phone handling

MS Office

CRM experience

Tools

CRM

Job description

Amynta Group in Canada is seeking a customer service professional to support external clients and internal teams. You will assist the sales team by phone or email, coordinate daily CS activities, and maintain CRM records.

The role requires 3+ years CS experience, fluency in French and English, and a proactive, customer-focused approach. Collaborate with Marketing and Distribution Centre, assemble collateral, and stay informed on Sym-Tech products.