Support Analyst – Bilingual French

Rozgoo; Mount Royal; Hybrid; CAD 42.000 - 54.000; Vollzeit

Zusammenfassung

Rozgoo in Montreal, QC is seeking a Bilingual French Support Analyst to deliver Level 1 technical support and act as the main contact for user requests.

The role emphasizes strong communication, case management, incident handling, and escalation to ensure timely resolution within defined service levels in a hybrid, full-time environment.

Qualifikationen

• Bilingual French required.

Aufgaben

• Provide Level 1 support for all in-scope IT services.
• Serve as the primary point of contact for user requests; ensure timely resolution within defined service levels.

Kenntnisse

Bilingual French

Jobbeschreibung

Support Analyst Bilingual French

Location: Montreal, QC

Work Arrangement: Hybrid

Employment: Full Time

Job Description

We are seeking a Bilingual French Support Analyst to provide Level 1 technical support and serve as the primary point of contact for user requests. The role requires strong communication, case management, incident handling, and escalation skills to ensure timely resolution within defined service levels.

Key Responsibilities

• Provide Level 1 support for all in-scope IT services A…