Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada

SCM Services d’assurances; Laval (administrative region); Hybrid; CAD 45,000 - 65,000; Full time

Job summary

ClaimsPro LP - Shared Services in Laval, Quebec, is seeking a Bilingual Technical Support Analyst for a contract-hybrid role. You will support end users migrating to a new domain and maintain company software and hardware.

The role requires strong English/French communication, solid Windows IT skills, Active Directory, Exchange administration, and the ability to work in a fast-paced team. Evening or weekend shifts may be required, with opportunities to contribute to security, backups, and IT

Qualifications

• Minimum grade 12 education; IT diploma/degree preferred.
• 0-2 years of related industry experience is common for this role.
• Solid understanding of Microsoft Windows 11.
• Active Directory user and group administration.
• Experience troubleshooting computer hardware.
• Experience with email administration (Exchange, O365) an asset.
• Bilingualism in French and English is required.

Responsibilities

• Process support requests; maintain ownership of incidents until resolved.
• Install, configure, and maintain Windows workstations and servers.
• Configure peripherals and network hardware.
• Document configurations and operating standards.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Configure and troubleshoot Exchange email.
• Occasional evening/weekend work may be required.
• Participate in IT infrastructure/software projects with team members.
• Communicate project progress to IT stakeholders.

Skills

Interpersonal skills

English communication

Organizational skills

Imaging solutions

Problem solving

Attention to detail

Team collaboration

Education

High school diploma

IT diploma/degree preferred

Tools

Active Directory

Windows 11

Exchange / O365

VPN software

Hardware troubleshooting

Email administration

Job description

Company:

ClaimsPro LP - Shared Services

Bilingual Technical Support Analyst, Contract-Hybrid, Laval, Quebec, Canada

We have existing opportunities to add Technical Support Analysts to our team! These are contract positions that can be situated remotely in Laval, Quebec.

Role Summary

The main purpose of this role is to help end users migrate over to a new domain but also help maintain company computer software and hardware. Applicants should work well in a fast-paced environment and have proven organizational, prioritization and interpersonal skills.

Competencies

• Outstanding interpersonal skills
• Strong English verbal and written communication skills to discuss system administration decision making with management, to train users, and to create documentation.
• Organizational skills to perform scheduled tasks.
• Exposure to imaging solutions
• Proven problem-solving skills.
• Detailed oriented
• Works collaboratively with others inside and outside the IT team to achieve goals

Responsibilities

• Process support requests; maintaining accountability and ownership of incident until resolved
• Install, configure, and maintain computer workstations and servers within a Microsoft Windows environment.
• Install, configure and maintain peripherals and network hardware.
• Document configurations and operating standards and practices.
• Implement and monitor security policies.
• Perform data backup and recovery.
• Perform hardware and software upgrades as required.
• Configure and troubleshoot corporate email (Exchange)
• Occasional evening and weekend work may be required
• Participate in small to medium complexity infrastructure/software projects which may involve multiple team members
• Communicate project progress to IT stakeholders
• Identify project risks, escape issues to management, and assist with mitigation steps as required
• Miscellaneous- other duties as required

Requirements

• Minimum grade 12 education, with preference given to individuals with post-secondary IT diploma/degree.
• 0-2 years of related industry experience
• Solid understanding of Microsoft Windows 11
• Active Directory user and group administration
• Experience troubleshooting computer hardware
• Experience with email administration (Exchange, O365) an asset
• Experience with VPN software an asset
• Bilingualism is required (fluency in French and English)

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.