Bilingual IT Support Analyst (French/English) - Remote

SearchLabs; Winnipeg; Remote; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation package

Bonus and benefits

Pension plan

Job summary

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users. Candidates should have 3+ years in IT support, be bilingual, and possess solid knowledge of Windows and Office 365. This remote position involves responding to user queries and maintaining documentation. The company offers competitive compensation, including a benefits package and pension plan.

Qualifications

• 3+ years of experience in an IT support/Helpdesk role with level 2 duties.
• Excellent oral and written communication skills in both English and French.
• Solid understanding of Windows operating systems, particularly Windows 11.

Responsibilities

• Respond to user queries via phone, email, chat, or IT service management solutions.
• Log and track all incidents and service requests in ServiceNow.
• Provide first and second-level diagnosis and resolution for various technical issues.

Skills

Bilingual in English and French

Problem-solving skills

Customer service orientation

Interpersonal skills

Strong communication skills

Education

Post-secondary education in a technical field

Relevant certifications (e.g., CompTIA A+, ITIL Foundation)

Tools

ServiceNow

Remote support tools

Job description

A technology solutions company is seeking a Bilingual Technical Support Analyst (French/English) to provide first and second-level support to internal users. Candidates should have 3+ years in IT support, be bilingual, and possess solid knowledge of Windows and Office 365. This remote position involves responding to user queries and maintaining documentation. The company offers competitive compensation, including a benefits package and pension plan.