Bilingual Patient & Member Support Specialist

MyHealth Centre; Northeastern Ontario; On-site; CAD 154,000 - 181,000; Full time

Benefits offered by this job

Hourly pay CAD 24

Flexible schedule

Healthcare/tech experience

Crisis handling

Job summary

MyHealth Centre is seeking a Tier 1 Patient and Member Support Representative to provide exceptional service in a call center environment. You will manage inbound calls, emails and chats, resolve inquiries, coordinate queues, and share information about Teladoc Health services.

The role requires excellent empathy, strong organization, and the ability to work independently or with a team, with bilingual English and French.

Qualifications

• Excellent empathy and patient-focused service.
• Strong organizational skills in a fast-paced setting.
• Ability to adapt to new processes and work independently or in a team.
• Bilingual in English and French required.

Responsibilities

• Handle inbound calls, emails, and chats to assist patients and members.
• Resolve inquiries and coordinate service queues.
• Provide information about Teladoc Health services and resources.
• Respond to crisis situations when needed.

Skills

Communication

Problem solving

Organization

Bilingual EN/FR

Job description

MyHealth Centre is seeking a Tier 1 Patient and Member Support Representative to provide exceptional service in a call center environment. You will manage inbound calls, emails and chats, resolve inquiries, coordinate queues, and share information about Teladoc Health services.

The role requires excellent empathy, strong organization, and the ability to work independently or with a team, with bilingual English and French.