Pension Support Specialist (Bilingual, Hybrid)

TELUS; Montreal; Hybride; CAD 52 000 - 70 000; Plein temps

Avantages offerts par ce poste

Hybrid work options

Flexible schedule

Comprehensive benefits program

Career development opportunities

Résumé du poste

TELUS Health in Montreal is seeking a bilingual pension administration specialist to support plan members and clients in both French and English. You will handle complex member inquiries, process requests, and help prepare monthly and quarterly reports in a teamwork-driven environment.

This hybrid role offers flexible hours, remote options, and comprehensive benefits, with opportunities for professional growth in a leading health and well-being provider.

Qualifications

• College diploma in office administration or the equivalent.
• Bilingualism and very good communication skills, both oral and written.
• Very good oral and written communication skills.
• Good customer service skills.
• Good team spirit and ability to work without supervision.
• Ability to work in a computerized environment and proficiency in Microsoft Excel and the Microsoft Office suite.
• Attention to detail, initiative and strong organizational and analytical skills.
• Experience in pension plan administration is an asset.

Responsabilités

• Make calls that are more complex/delicate to plan members regarding their pension plans.
• Handle requests from plan members and clients and follow up appropriately by email or phone.
• Respond to plan members requests that require deeper analysis (tier 2).
• Act as a resource person and provide support and training to Call Centre staff.
• Input client information using internal databases and information systems.
• Promptly examine documents and case files and respond to questions from clients and plan members.
• Help prepare monthly and quarterly reports.
• Update our database.
• Perform other related tasks.

Connaissances

Bilingual communication

Customer service

Analytical skills

Teamwork

Supervision-free work

Formation

College diploma in office administration or equivalent

Outils

Microsoft Excel

Microsoft Office Suite

Description du poste

TELUS Health in Montreal is seeking a bilingual pension administration specialist to support plan members and clients in both French and English. You will handle complex member inquiries, process requests, and help prepare monthly and quarterly reports in a teamwork-driven environment.

This hybrid role offers flexible hours, remote options, and comprehensive benefits, with opportunities for professional growth in a leading health and well-being provider.