X-Ray Technologist

MyHealth Centre; Northeastern Ontario; On-site; CAD 154,000 - 181,000; Full time

Benefits offered by this job

Hourly pay CAD 24

Flexible schedule

Healthcare/tech experience

Crisis handling

Job summary

MyHealth Centre is seeking a Tier 1 Patient and Member Support Representative to provide exceptional service in a call center environment. You will manage inbound calls, emails and chats, resolve inquiries, coordinate queues, and share information about Teladoc Health services.

The role requires excellent empathy, strong organization, and the ability to work independently or with a team, with bilingual English and French.

Qualifications

• Excellent empathy and patient-focused service.
• Strong organizational skills in a fast-paced setting.
• Ability to adapt to new processes and work independently or in a team.
• Bilingual in English and French required.

Responsibilities

• Handle inbound calls, emails, and chats to assist patients and members.
• Resolve inquiries and coordinate service queues.
• Provide information about Teladoc Health services and resources.
• Respond to crisis situations when needed.

Skills

Communication

Problem solving

Organization

Bilingual EN/FR

Job description

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superiorproblem-solving capabilities and organizational acumen to address challenge effectively.

Full-time

Full-time +1

CA$74.48–CA$86.85 hourly

BENEFITS

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want.²
• Make your own flexible work schedule anytime:
  • Monday to Friday:5:00AM-9:00AM EST
  • Thursday and Friday: 8:00PM-12:00AM EST
  • Saturday and Sunday: 5:00AM-1030AM EST
• Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high‑paced environment.
• A keen ability to adapt to new processes and thrive in a fast‑paced work environment.
• Bi-lingual English and French, is a requirement.