Bilingual Member Support Specialist (French/English)

Green Shield Canada (GSC); Windsor; Hybrid; CAD 59,000 - 64,000; Full time

Benefits offered by this job

Training program

Coaching & feedback

Job summary

Green Shield Canada (GSC) seeks a Customer Service Representative to join our contact centre. You will deliver accurate, empathetic service to members, providers, and clients via phone, email, and chat, handling high-volume inquiries with professionalism.

You will be the first point of connection in a fast-paced environment, using multiple systems. The role starts on-site and moves to hybrid after training, supported by a comprehensive training program and clear performance expectations.

Qualifications

• Experience providing customer service in a fast-paced environment.
• Professional-level communication skills in English.
• Professional-level communication skills in French.
• Ability to work with multiple systems and technologies simultaneously.
• Ability to remain seated for extended periods.
• Strong problem-solving skills and ability to stay composed in complex situations.
• Experience collaborating in a team environment.

Responsibilities

• Be the first point of contact for members, providers, and clients via phone, email, and chat.
• Deliver respectful, accurate, and empathetic service in a high-volume contact centre.
• Operate within performance expectations, ensuring quality and timely responses.

Skills

Customer service

English proficiency

French proficiency

Multisystem use

Sitting for long periods

Problem solving

Team collaboration

Job description

Green Shield Canada (GSC) seeks a Customer Service Representative to join our contact centre. You will deliver accurate, empathetic service to members, providers, and clients via phone, email, and chat, handling high-volume inquiries with professionalism.

You will be the first point of connection in a fast-paced environment, using multiple systems. The role starts on-site and moves to hybrid after training, supported by a comprehensive training program and clear performance expectations.