Bilingual Patient Services Specialist (EN/FR) - GTA/Quebec

McKesson’s Corporate; Mississauga; On-site; CAD 45,000 - 60,000; Full time

Job summary

McKesson in Mississauga, Canada, is seeking a Bilingual Hub Patient Services Specialist (English/French) to join the Patient Support Program. You will be a key contact for patients, providers, pharmacies, and insurers to facilitate access to therapies and support services.

The role requires full bilingual English and French, GTA/ Ontario or Quebec residence, and at least 1 year of experience in healthcare administration or patient support.

Qualifications

• Bilingual in English and French (spoken and written).
• Post-secondary education (college diploma) or equivalent experience.
• Minimum 1 year of experience in customer service, healthcare administration, patient support, reimbursement, benefits verification, or call centre environment.

Responsibilities

• Support patient enrollment, onboarding, and ongoing engagement within Patient Support Programs.
• Provide bilingual support to patients, healthcare providers, pharmacies, insurers, and other stakeholders via phone and email.
• Coordinate benefits verification, reimbursement support, and patient assistance program activities.
• Facilitate communication between patients, physicians, clinics, pharmacies, insurance providers, and internal teams.
• Process enrollment forms, reimbursement documentation, and patient records accurately.

Skills

Bilingual English/French

Communication skills

Attention to detail

Data entry

Customer service

Education

College diploma

Tools

MS Office

CRM systems

Job description

McKesson in Mississauga, Canada, is seeking a Bilingual Hub Patient Services Specialist (English/French) to join the Patient Support Program. You will be a key contact for patients, providers, pharmacies, and insurers to facilitate access to therapies and support services.

The role requires full bilingual English and French, GTA/ Ontario or Quebec residence, and at least 1 year of experience in healthcare administration or patient support.