Bilingual Onsite IT Support Technician

Insight Enterprises

Montreal (administrative region)

On-site

CAD 54,000 - 66,000

Full time

33 hours ago

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Job summary

Insight Enterprises in Montreal, QC, is seeking a Services Technician to troubleshoot, install and maintain peripherals and hardware across enterprise and desktop systems. You will work with Citrix, Virtual Desktop, thin clients and Windows, install OS and licensed software, and provide training to users.

A+ or equivalent IT certification and bilingual English/French are required; travel to secondary site on rotation may be required.

Qualifications

It-related Certificate or Diploma from a recognized post-secondary institution.
3-5 years troubleshooting related experience and/or IT customer service in an enterprise environment.
Must be bilingual French (Canada) and English.
Must possess a current Driver’s License.
On-call rotation and/or overtime may be required.

Responsibilities

Troubleshoot and triage the Enterprise or Desktop Systems with Operations.
Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
Assemble, configure, and troubleshoot computers and peripherals at an advanced level.
Install operating systems and licensed software.
Provide training on hardware and software.
Document work in ticketing system and knowledge base.
Mentor teammates and participate in multi-team rotations.