Bilingual Onsite IT Support Specialist (FR/EN)

Axiom Technologies; Charlottetown; On-site; CAD 83,000 - 103,000; Full time

Job summary

Axiom Technologies is seeking an experienced Deskside Support Analyst to provide onsite Level 2 technical support to end users in a corporate environment in Charlottetown. The role covers troubleshooting hardware and software, managing ITSM tickets, and hands-on support for servers, storage, and network endpoints.

This contractor role requires strong customer service, bilingual French and English, and the ability to work professionally with client teams on weekdays.

Qualifications

• Experience as a Deskside Support or similar IT role.
• Strong knowledge of desktop operating systems and common software.
• Experience with ITSM/ticketing systems.
• Experience with PC and laptop deployment.
• Fluency in both French and English is required.

Responsibilities

• Provide Level 2 onsite deskside support for complex issues.
• Troubleshoot hardware, software, peripherals, and end-user devices.
• Manage ITSM tickets with documented resolutions.
• Deploy and configure end-user devices.
• Support server/storage/network components at the client site.
• Maintain asset inventories and documentation.

Skills

Deskside Support

Troubleshooting

ITSM

Windows environments

Customer Service

Desktop Deployment

Multitasking

Tools

ITSM systems

Remote access tools

Asset management software

Remote-control tools

Job description

Axiom Technologies is seeking an experienced Deskside Support Analyst to provide onsite Level 2 technical support to end users in a corporate environment in Charlottetown. The role covers troubleshooting hardware and software, managing ITSM tickets, and hands-on support for servers, storage, and network endpoints.

This contractor role requires strong customer service, bilingual French and English, and the ability to work professionally with client teams on weekdays.