Bilingual Onsite Deskside Analyst

Insight Enterprises; Montreal (administrative region); On-site; CAD 54,000 - 66,000; Full time

Benefits offered by this job

Upskilling opportunities

Freedom to work from another location

Job summary

Insight Enterprises in Montreal, QC, is seeking a Services Technician to troubleshoot, install and maintain peripherals and hardware across enterprise and desktop systems. You will work with Citrix, Virtual Desktop, thin clients and Windows, install OS and licensed software, and provide training to users.

A+ or equivalent IT certification and bilingual English/French are required; travel to secondary site on rotation may be required.

Qualifications

• It-related Certificate or Diploma from a recognized post-secondary institution.
• 3-5 years troubleshooting related experience and/or IT customer service in an enterprise environment.
• Must be bilingual French (Canada) and English.
• Must possess a current Driver’s License.
• On-call rotation and/or overtime may be required.

Responsibilities

• Troubleshoot and triage the Enterprise or Desktop Systems with Operations.
• Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.
• Assemble, configure, and troubleshoot computers and peripherals at an advanced level.
• Install operating systems and licensed software.
• Provide training on hardware and software.
• Document work in ticketing system and knowledge base.
• Mentor teammates and participate in multi-team rotations.

Skills

A+ certification

PowerShell

ServiceNow

Citrix

Virtual Desktop

Windows OS

Education

IT Certificate or Diploma

Tools

Citrix

PowerShell

ServiceNow

Job description

Requisition Number: 106381Service TechnicianLocation:Primary location is 100 Bd de l'Industrie, Candiac, QC J5R 1J1 which is 95% of expected work days.Our techs typically share a rotation to go to a secondary site once per week at 1177 55e Av., Dorval, QC H9P 2W3Salary: $60,000Insight at a Glance14,000+ engaged teammates globally$8.2 billion in revenue in 2025Certified as a Great Place to work in 9 Countries in 2025Fortune 500 Company (No. 447) in 2025Received 25+ industry and partner awards in the past year$1.4M+ total charitable contributions in 2024 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions.About the roleThe Services Technician reports to the Services Lead. The Services Technician analyst is responsible for the troubleshooting, repair, installing of peripherals, and instrumentation devices or hardware, as well as providing technical assistance and training to system users. The Technician must demonstrate ability to enable technology solutions by working collaboratively with clients, business partners, other IT Divisions, vendors, and corporate stakeholders.We will count on you to:Troubleshoot and triage the Enterprise or Desktop Systems in conjunction with Operations.Work with Citrix, Virtual Desktop, thin clients and provide advanced troubleshooting on Windows operating systems.Assemble, configure, and troubleshoot computers and peripherals at an advanced levelInstall operating systems and properly approved and licensed softwarePerform routine equipment maintenance and upgrades.Provide training on hardware and softwareInstall necessary drivers for required components and tests its functionalityDiagnose system hardware, software, and operator problems; and recommend or perform remedial actions to correct problems based on knowledge of system operation.Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to our clientsWork with ticketing system provided, accurately and completely documenting work performed.Create and maintain documentation for the knowledge basePerforms routine equipment maintenance and upgrading tasksTroubleshoot problems on computers, peripherals and refer more complex problems to experienced staffEnters commands and observes system functions to verify correct system operation.Performs initial triage on personal printers or supported peripherals and advise on warranty coverage requirements if applicable.Mentoring and training of teammatesParticipate in multi team rotations as requiredBe able to work in a group or individual setting as required.Understand and demonstrate the willingness to promote Insight’s vision and valuesBe AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.What we’re looking forIT related Certificate or Diploma from a recognized post-secondary institution3-5 years troubleshooting related experience and/or IT customer service experience in an enterprise environmentStrong communication, organizational, customer service, documentation, and problem-solving skillsMust possess A+ certificationMCSE, MCP designation or other certifications are an assetITIL certification requiredWorking knowledge of PowerShell is an assetWorking knowledge of ServiceNow requiredMust be bilingual French (Canada) and EnglishMust possess current Driver’s LicenseCurrent Drivers AbstractBack check will be requiredMust be a lifelong learner engaged in ongoing upgrading and certification achievementsMust be willing to be in an on-call rotation and/or overtime as needed.What you can expectWe’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.Join us today, your ambITious journey starts here.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.Posting Notes: Montreal || Quebec (CA-QC) || Canada (CA) || IT Infrastructure & Support || None || CA - Montreal, QC ||